Distribution Lead Agent

**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems

Assist Supervisor and Manager with all aspects of the operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.
- Daily process and input of all customer orders and distribution accounts.
- Provide daily operational reports that are accurate and timely.
- Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
- Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
- Rate domestic transportation bills.
- Trace orders as required and notifies customers of any activity concerning their order.
- Ensure accurate and timely client and vendors billing.
- Maintain damage records and backorder logs.
- Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
- Maintain strong relationships with vendors (trucking companies, and others).
- Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

Support the Supervisor in the following areas:

- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Monitor workboards to ensure internal KPI’s are met e.g. timely data entry
- Build and maintaining strong relationships with customers.
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
- Monitor invoicing and BNP report where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
- Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
- Be continuously open and positive to implementing new system changes and enhancements with the team.

**Qualifications**
- 2 years of industry specific knowledge
- Inventory management and accounting knowledge
- Customer focus
- Software proficiency, especially Microsoft Office (Excel, Word etc.)
- Written and verbal communication skills; English proficiency
- Effective interpersonal skills, including listening, providing feedback, and teamwork
- Problem solving
- Process improvement
- Proactive, strong organizational skills; time management
- Self-reflecting and open to feedback
- Initiative and ability to work in autonomy
- Reinforcing company culture
- Proven leadership attitude and background; building team environment

**Additional Information**
Expeditors offers excellent benefits:

- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program