Telecom Specialist

2 weeks ago

Doha, Qatar Metazyber Technologies Full time

**EXPERIENCE REQUIRED**
- Minimum 10 years’ experience in relevant field:

- Coordinate and administer telecommunications activities
- Confer with business units to determine phone system needs, to establish project priority, and to assist with resolution of telecommunication problems
- Participate in IT teams to evaluate phone hardware and software requirements
- Perform analysis of needs and contribute to the design of phone architecture, integration, and installation
- Responsible for all company telecom, phone, faxes, fax servers and phone switches
- Understanding, knowledge, and experience with Cisco telephony architecture including PBX, Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Unified Contact Center.
- Understanding, knowledge, and experience with video, voice and content collaboration and communication solutions.
- Understanding, knowledge, and experience with BlackBerry and EMM solutions
- Understanding and knowledge of voice recording and dialler software
- Administer programming and support for all moves and changes required on Cisco switches and VoIP
- Support document and support of all telephony disaster recovery for all client sites
- Assist and maintain documentation for the phone network and IT related support
- Assist and maintain a formal system of evaluating all telephone systems and materials used to maintain them
- Access management and CCTV expertise a plus

**KEY RESPONSIBILITIES AND QUALIFICATION**
- Executes troubleshooting methodology and root-cause analysis to resolve complex and advanced level problems
- Assists in testing, adjusting, and installing equipment to meet provisioned request SLA’s
- Executes systems maintenance plans to proactively manage reliability and service expectations
- Prepares and maintains technical documentation to guide network users, and to assist with the on-going operation, maintenance, and development of the network
- Drives problems to resolution, handling multiple complex issues simultaneously while effectively communicate and engage cross functional technical peers
- Adheres to the agreed event management notification and escalation procedures
- Perform periodic reviews of Configuration Items (CIs) to ensure compliance with policies and standards, and process thorough operational readiness tasks
- Configures, develops, integrates, implements and regularly maintains network solutions
- Supports implementation/deployment of network enhancements or new network designs
- Assists peers and utilises software and hardware tools to identify and diagnose problems and factors affecting network performance
- Define procedures for system and component installation, acceptance testing and install proactive maintenance activities
- Coordinates problem resolution, creates problem record, determines severity and prioritization classification
- Evaluates, and recommends hardware, software, and telecommunications equipment to enhance the performance of network design and systems.
- Bachelor’s degree in computer engineering, Computer Science or equivalent
- CCIE collaboration certification or equivalent experience
- Data centre industry certifications
- Certified in ITIL framework and processes

**Job Types**: Temporary, Contract

**Education**:

- Bachelor's (preferred)

**Experience**:

- Relevant: 10 years (required)

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