Salesforce Success Manager

1 week ago

Doha, Qatar Qatar Airways Full time

**About the role**

With an extensive global network, highly-experienced staff and premium facilities, we offer a high-quality air freight service to our growing list of customers around the world.

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our **Cargo Customer Experience Team** in **Doha** as a **Salesforce Success Manager**.

The role includes:

- Accountable for ensuring user adoption, growth, satisfaction, and retention for multiple Salesforce Clouds.
- Leverage the Customer Success Methodology and partner with business stakeholders to understand their goals, assess their capabilities and provide recommendation to help them accelerate achievements of business and technology objectives.
- You will provide guidance on organization strategy, governance and change management best practices based on business requirements and identify risks to achieving business goals and build a risk mitigation plan for successful phased implementation of the Salesforce platform through monthly/quarterly communication.
- Communicate technical product changes, degradations, outrages, end of life and other relevant updates to the user base for the Salesforce platform.
- Recommend any additional Salesforce services and advisory expertize needed to drive success when appropriate to the senior stakeholders for ensuring enhanced adoption rates of the Salesforce platform.
- Identify, develop, and deliver Salesforce training for internal and external employees to drive adoption and nurture use.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
**About you**
- Relevant college or University qualification to minimum of Bachelor’s Degree
- Minimum of 6 years of job related experience in Salesforce implementations and management
- Expertise in reports and analysis of complex customer and/or commercial data
- Experience in account/portfolio/client management
- Ability to delegate work, set clear direction and manage workflow. Have strong mentoring and coaching skills.
- Fluency in written and spoken English

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to apply

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