Training Coordinator

**About Calo**

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

**Role Overview**

**Main Responsibilities**:
**Planning and Coordination**:

- Coordinate the training schedule and training calendar with all MP trainers
- Collaborate closely with HR and ensure each team member has their passport
- Responsible for updating the onboarding and planned calendar for all team members

**Participant Management**:

- Ensure new joiners are following the training schedule as per the training calendar
- Update and assist trainers in quiz and survey links, and coordinate with the Training Team
- Attend all meetings related to training topics
- Responsible for giving the knowledge assessment exam during probatio,n or if needed
- Responsible for conducting quarterly knowledge assessments for all Junior Team Members
- Conduct or assist in train-the-trainer sessions with the help of other stakeholders

**Administrative Tasks**:

- Design and prepare Training tools like curriculum, SOPs, or presentations
- Ensure training materials, such as session slides, quizzes, and surveys, are prepared for the trainers
- Prepare training-related documentation, such as training agendas, handouts, and certificates.
- Handle post-training tasks, such as compiling feedback from participants and trainers
- Responsible for updating the profile and training progress for each team member on the Database

**Communication**:

- Coordinate with the Training Manager or other stakeholders to ensure alignment with organizational goals and training needs.
- Collaborate with HR in making sure that new joiners are encoded on the System
- Collaborate with the Training Managers, Operations Team, and Cross-Functional Teams on other SOPs that need to be documented
- Serve as a liaison between trainers, trainees, and other stakeholders.

**Evaluation and Reporting**:

- Assist in identifying training needs and gaps within operations
- Collect feedback from trainees and trainers after each session to evaluate training effectiveness. (Post-survey Evaluation)
- Analyze training data and prepare reports on key metrics such as participant satisfaction, learning outcomes, and training impact on employees’ skills and KPIs (Key Performance Indicators)
- Make recommendations for improvements based on evaluation results

**Monitoring and Tracking**:

- Monitor and update training progress in the implementation plan
- Assist or create Training Visuals such as PowerPoint presentations, etc.
- Regularly check all updates for all operational-related SOPs. Schedule a Document Audit if needed
- Responsible for controlling, organizing, and storing all training passports
- Record all completed training sessions by stamping and stickering each team member's training passport
- With a background in the Food / Bulk Cooking Industry of at least 1- 2 years
- Experience as a Training Coordinator or similar role, with at least 1-3 years
- Result
- Oriented / Result-Driven
- Able to effectively communicate in both verbal and written English
- Attention to detail and ensuring accuracy of information in the training materials and other training resources
- Enjoys learning and is committed to continuous improvement/development

**Knowledge & Competency**
- Adaptability and Flexibility. Ability to work in a fast-paced environment and adjust training plans based on feedback or changing training needs.
- Strong organizational skills
- Able to work on multiple projects and work with tight deadlines
- Technology Proficiency and familiarity with Google Docs, Sheets, Slides / PowerPoint, and Google Forms
- Experience with training apps and other training platforms is a major plus

**Personality**
- Strong communicator
- Result-oriented and driven
- Ability to work both independently and in a team
- Eager to learn
- Friendly and pleasant personality that is able to lead with empathy and patience

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