Service Engineer

3 days ago

Doha, Qatar ABB Full time

**Service Engineer**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as a Service Engineer and will be a part of Process Automation Business Area for Energy Industries Division based in Doha,Qatar. In this role you will be reporting to the Project Manager and will be responsible to execute medium to high complex service jobs & projects with ABB standard processes, quality standards and safety guidelines, deliver excellent customer service to satisfy customers. Also, proactively communicate with both customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for penetration and expansion.

**This position reports to**:
Local Dvision Operations Mgr,PAEN, Qatar

**Your responsibilities**:

- Perform medium to high complex service tasks for 800x A & SCADAdvantage based system like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identify technical problems and make analysis through remote or on-site activity in different service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
- Ensure customer satisfaction by executing service work according to customer order and expectation. Create and maintain a good relationship with customers and understand their needs. Identify new sales opportunities and take influence in convincing the client for the complete service portfolio.
- Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for service activities. Prepare standard lists for ease of work.
- Prepare all documents and reports to be signed by the customer representative. Report work done in a timely manner and follows up when needed. Create standards or job durations.
- Proactively identify potential equipment failures and proactive corrective actions. Troubleshoot complex equipment failure and make recommendations to avoid repeating the problem in the future.
- Proactively identify suggestions for product, quality and customer service improvement and discuss them with management for changes.
- Actively ensures that HSE practices are of high standard. Work to eliminate unsafe practices and incidents.

**Your background**:

- Bachelor’s degree in Electrical Engineering.
- 6 to 8 years or work experience with minimum 6 years of experience as customer support or project or service engineer of system 800xA based control systems preferably in Oil & Gas or Power & Water industry.
- Hands own experience in ABB SCADAvantage system (both hardware and software) for existing SCADAvantage installed bases maintenance and support
- Hands on Experience in Industrial networking, network switch configuration
- Hands on experience in Cyber security for 800x A and SCAD advantage-based systems
- Excellent written and verbal communication skills with the ability to influence both internally and externally.

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