Technical Support Executive

6 days ago

Doha, Qatar SPARK+ Technologies Full time

**Position**: Technical Support Executive

**Location**: Doha, Qatar

**Job Type**: Full-time

**Eligibility**: Freshers with a software development background and relevant degree

**Role Overview**

We are seeking a proactive Technical Support Intern to provide comprehensive onsite and online support for deployed software systems, including Point-of-Sale (POS) systems. This role involves assisting users with setup, troubleshooting issues, managing support tickets, and ensuring smooth system operations. It offers an excellent opportunity for freshers to gain hands-on experience in both technical support and user coordination, while building critical technical and soft skills in a professional environment.

**Key Responsibilities**
- POS System Setup and Deployment Support
- Assist in the configuration and installation of POS systems for clients.
- Provide onsite technical support during the initial deployment to ensure successful integration.
- Troubleshoot and resolve any issues encountered during the setup phase.
- Software Deployment and User Assistance
- Support the deployment and configuration of other software systems for end-users.
- Offer onsite and remote assistance to ensure smooth functionality of deployed solutions.
- Work closely with internal teams to resolve hardware and software compatibility challenges.
- Problem Resolution and System Maintenance
- Address user queries and provide effective solutions for technical issues through online and onsite channels.
- Diagnose and escalate complex software bugs or system problems to the development team.
- Maintain system stability by ensuring prompt and effective issue resolution.
- User Communication and Training
- Clearly explain software features, updates, and functionalities to users.
- Conduct user training sessions to enhance familiarity with system operations.
- Gather feedback to identify areas for usability improvements and address user concerns.
- Support Ticket and Workflow Management
- Log, prioritize, and track support tickets using a ticketing system.
- Document resolutions for common issues to contribute to a shared knowledge base.
- Maintain regular communication with users about ticket progress and outcomes.
- Skill Development and Process Improvement
- Gain hands-on experience in deploying and troubleshooting software systems.
- Develop strong communication, coordination, and problem-solving abilities.
- Contribute to process enhancements by identifying and addressing operational gaps.

**Qualifications/Skill Required**
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Familiarity with software development concepts and troubleshooting.
- Strong verbal and written communication skills in English; knowledge of Arabic is a plus.
- Eagerness to learn and adapt in a dynamic work environment.
- Preferred Skills
- Basic knowledge of POS systems and software deployment.
- Experience with ticketing systems or customer support tools is advantageous.
- Excellent collaboration and coordination skills.

**What We Offer**
- Hands-on experience in supporting both onsite and online technical workflows.
- Opportunity to work with POS systems and other software solutions.
- A collaborative environment with mentorship from experienced professionals.
- A chance to develop foundational expertise in technical support and user engagement.

Pay: QAR1,500.00 - QAR2,000.00 per month

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