Loyalty Commerce Specialist

19 hours ago

Doha, Qatar PPL Dynamics Full time

Job Title: Loyalty Commerce Specialist Department: Marketing / Customer Experience Location: Qatar  Reports To: Loyalty Program Manager / Head of Marketing Job Purpose: The Loyalty Commerce Specialist is responsible for managing, optimizing, and growing the organizations loyalty and rewards programs. The role focuses on developing strategies to enhance customer engagement, retention, and lifetime value through loyalty initiatives, partnerships, and digital commerce channels. Key Responsibilities: 1. Loyalty Program Management Plan, execute, and monitor loyalty campaigns and promotions to drive engagement and repeat purchases. Manage program structure, tiers, and benefits to ensure competitiveness and customer satisfaction. Coordinate with cross-functional teams (Marketing, Sales, IT, Finance) to ensure seamless program operations. Track key performance indicators (KPIs) such as member acquisition, retention rate, redemption ratio, and ROI. 2. Partner and Vendor Coordination Identify and onboard strategic partners for loyalty redemption, offers, and rewards. Negotiate contracts, offers, and campaign terms with vendors to maximize program value. Maintain strong relationships with external vendors, payment partners, and affiliate networks. 3. Data Analytics and Reporting Analyze member behavior, purchase patterns, and engagement metrics to optimize program effectiveness. Prepare regular reports and insights for management to guide business decisions. Use CRM and analytics tools to segment customers and personalize loyalty offers. 4. Digital & E-Commerce Integration Integrate loyalty program features into e-commerce and mobile platforms. Ensure seamless user experience (UX) for earning and redeeming points online. Collaborate with the digital team to enhance visibility of loyalty benefits across digital channels. 5. Customer Engagement & Communication Develop targeted email, SMS, and in-app communication to promote loyalty offers. Handle customer queries related to loyalty program operations and redemptions. Gather feedback to continuously improve loyalty program offerings. Qualifications & Experience: Bachelors degree in Marketing, Business Administration, or related field. 36 years of experience in loyalty program management, CRM marketing, or e-commerce. Experience with loyalty management platforms (e.g., Comarch, Oracle Loyalty, Salesforce Marketing Cloud) is an advantage. Strong analytical skills and proficiency in Excel, Google Analytics, or Power BI. Excellent communication, negotiation, and project management skills.

  • Loyalty Commerce Specialist

    19 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full time 60,000 - 120,000 per year

    Job Title: Loyalty Commerce Specialist Department: Marketing / Customer Experience Location: Qatar  Reports To: Loyalty Program Manager / Head of Marketing Job Purpose: The Loyalty Commerce Specialist is responsible for managing, optimizing, and growing the organizations loyalty and rewards programs. The role focuses on developing strategies to enhance...

  • Loyalty Commerce Specialist

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full time 15,000 - 30,000 per year

    Key Responsibilities:1. Loyalty Program ManagementPlan, execute, and monitor loyalty campaigns and promotions to drive engagement and repeat purchases.Manage program structure, tiers, and benefits to ensure competitiveness and customer satisfaction.Coordinate with cross-functional teams (Marketing, Sales, IT, Finance) to ensure seamless program...

  • E-commerce Specialist

    2 weeks ago

    Doha, Qatar That's Living Full time

    We are looking for an E-commerce Specialist who will be responsible for understanding customer requirements and planning the implementation of appropriate electronic commerce solutions by interacting with other Web and offline professionals, with embedded systems management, merchants, payment gateways, and third parties. The E-commerce Specialist will have...

  • E Commerce Marketing Specialist

    2 weeks ago

    Doha, Qatar B Holding Full time

    Hiring E Commerce Specialist / Digital Marketing Specialist: Skills required: Know system E-commerce details/marketing details Strong knowledge of E commerce, working with product management, sales... Developing, monitoring, writing and updating product content (cosmetics and fragrances) **Job Types**: Full-time, Contract **Experience**: - e commerce: 5...

  • Loyalty Marketing Specialist

    1 week ago

    Doha, Qatar Qatar Airways Full time

    **Description - External** **About the role** Qatar Airways are excited to be launching a new opportunity to join our Loyalty Engagement team as a **Loyalty Marketing Specialist**. As a Loyalty Marketing Specialist, you will support in the implementation of the loyalty marketing strategy (including Brand, Acquisition, Accrual, Redemption and Customer...

  • Loyalty Partnership Specialist

    5 days ago

    Doha, Qatar Qatar Airways Full time

    Job title - Loyalty Partnership Specialist - Ref # - 208780 - Location - Qatar - Doha - Job family - Corporate & Commercial - Closing date: 25-Aug-2025 Qatar Airways is excited to announce a new opportunity to join our Customer Engagement & Loyalty department as a **Loyalty Non-Airline Partnerships Specialist.** As a Loyalty Non-Airline Partnerships...

  • Loyalty Specialist

    3 days ago

    Doha, Qatar Swan Global WLL Full time

    _JOB DISCRIPTION_ **1. Strategic Planning** - Recommend and implement an annual Loyalty marketing plan to drive enrollment in the program and increase customer engagement in the program - Design and deliver targeted loyalty campaigns in coordination with programming and operations to drive admissions growth. - Conduct data analysis as required to understand...

  • Loyalty Partnership Specialist

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement & Loyalty department as a **Loyalty Non-Airline Partnership Specialist**. As a Loyalty Non-Airline Partnership Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) to grow...

  • Loyalty Partnership Specialist

    3 days ago

    Doha, Qatar Qatar Airways Full time

    Qatar Airways is excited to announce a new opportunity to join our Customer Engagement & Loyalty department as a Loyalty Non-Airline Partnerships Specialist. As a Loyalty Non-Airline Partnerships Specialist, you will serve as primary lead for Non-Airline loyalty Partnerships (Financial, Travel, Retail and Lifestyle etc.) and will be responsible for growing...

  • Loyalty Project Specialist

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    As an Loyalty Project Specialist, you will be responsible to drive Loyalty business growth by efficiently balancing time, effort and resources in all projects under execution based on project management best practices to ensure efficient delivery as per committed timeline and within budget using optimized resources from various stakeholder areas. Facilitate...