Captain

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Millennium Plaza Doha Full time 120,000 - 240,000 per year

As a Captain, you are responsible for ensuring a smooth and enjoyable dining experience for guests. Your role involves supervising and coordinating the activities of the waitstaff, managing reservations, and maintaining a high standard of service. You play a pivotal role in guest satisfaction by overseeing the order-taking process, ensuring accuracy in food and beverage delivery, and addressing any customer inquiries or concerns. With strong communication skills, you contribute to a positive and efficient restaurant operation, creating an atmosphere that reflects the establishment's service standards.

Key Job Responsibilities:

  • Supervise and coordinate the activities of the F&B Associates, ensuring efficient and effective service.
  • Oversee the order-taking process, ensuring accuracy and timely delivery of food and beverages.
  • Manage reservations, seating arrangements, and guest flow to optimize restaurant occupancy.
  • Address customer inquiries, concerns, and special requests in a courteous and professional manner.
  • Collaborate with kitchen staff to ensure timely preparation and delivery of orders.
  • Monitor and maintain cleanliness and organization in the dining area.
  • Train and mentor the F&B Associates, providing guidance on service standards and customer interactions.
  • Uphold and enforce hygiene, safety, and sanitation standards in the restaurant.
  • Collaborate with other departments, such as the kitchen and bar, to ensure seamless operation.
  • Handle guest feedback and resolve issues promptly to enhance guest satisfaction.
  • Assist in creating and maintaining a positive work environment for colleagues.
  • Stay informed about menu items, specials, and promotions to provide accurate information to guests.
  • Support the management team in implementing policies, procedures, and training programs.
  • Conduct pre-shift briefings and debriefings to keep F&B colleagues informed and motivated.
  • Uphold environmental, health, and safety standards in alignment with organizational policies.
  • Adhere to the company's environmental, health, and safety procedures and policies.

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