Customer Service Representative

22 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Starlink Qatar Full time

The role of
Customer Service Representative
is to handle real-time
chat-based support
for our customers. In this role, you will provide prompt, accurate, and courteous assistance through live chat and messaging channels, ensuring a smooth and satisfying customer experience. This position is ideal for individuals with strong written communication skills and a passion for solving problems efficiently in a digital environment.

Accountability & Responsibilities of Role:

  • Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner.
  • Provide accurate information regarding products, services, billing, and policies.
  • Troubleshoot problems and guide customers through step-by-step solutions when needed.
  • Manage multiple chat conversations simultaneously while maintaining high-quality responses.
  • Escalate unresolved or complex queries to the appropriate support level or department.
  • Log all customer interactions accurately and thoroughly in the CRM or ticketing system.
  • Follow chat scripts, tone guidelines, and brand voice standards to maintain consistency.
  • Meet or exceed performance targets such as Chat Response Time, Resolution Time, and Customer Satisfaction (CSAT).

Position Requirement:

  • High school Certificate.
  • 1–3 years of experience in a chat-based customer service or contact center role.
  • Excellent written communication skills with strong grammar, punctuation, and tone awareness.
  • Ability to multitask and manage concurrent chats effectively.
  • Strong typing speed and accuracy in English and Arabic (typically 35+ WPM).
  • Familiarity with chat platforms and CRM tools.
  • Experience using tools like Zendesk Chat, Intercom, LivePerson, or Freshchat is preferred.
  • Exposure to omnichannel support environments.

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