Dealer Auditor

We are seeking an experienced
Dealer Auditor
for
Volkswagen Group Middle East
in our
Doha, Qatar
office. In this role, you will ensure that dealer operations strictly comply with Group policies and brand-specific tactical programs across all internal brands. The role is responsible for planning, executing, and reporting on monthly and ad hoc audits focused on Delivery-to-Customer (DtC) policy adherence, tactical campaign eligibility, and dealer claim validation. Additionally, the Dealer Auditor provides frontline support for the Autoclaim platform by resolving operational issues and collaborates with IT to escalate and track system-level concerns. Continuous improvement of audit tools, processes, and reporting methodologies to increase efficiency and accuracy is also a key responsibility.

Main Responsibilities:

Dealer Audit Execution and Policy Compliance

• Conduct the monthly Delivery-to-Customer (DtC) policy audit based on submitted dealer documentation
• Plan and execute regular dealer audits, including backlog audits
• Focus audits on DtC policy compliance and tactical campaign eligibility checks based on sampled VINs
• Validate tactical support claims by confirming vehicle eligibility, support amounts, and alignment with campaign terms and conditions
• Coordinate with internal teams and dealerships to collect and analyze required audit data
• Develop and follow structured audit work programs and conduct kickoff and clearance meetings
• Prepare and finalize comprehensive audit reports, presenting findings to relevant departments and stakeholders.
• Lead follow-ups on audit outcomes and manage issue escalation when necessary
• Gather post-audit feedback and apply it to improve future audit cycles
• Maintain and continuously improve the Dealer Audit Tool Kit with up-to-date procedures, checklists, and reference materials

Autoclaim Platform Support

• Provide front-end support for the Autoclaim platform by resolving issues raised by dealers or campaign managers
• Escalate system-level concerns to developers when front-end resolution is not possible
• Serve as a key contact for troubleshooting and ensuring smooth operation of tactical campaign claims processes

Internal Audits and Commercial Cost Oversight

• Conduct internal audits of dealer-related spending, including tactical support, marketing incentives, aftersales programs, and other commercial initiatives
• Collaborate with Controlling and Compliance teams to define audit scope and identify high-risk or non-compliant areas
• Provide actionable recommendations to internal teams to improve program effectiveness and policy adherence
• Ensure audit processes are well-documented, transparently reported, and aligned with internal control frameworks

Policy Management and Audit Development

• Maintain and update the Dealer Audit Policy to reflect feedback, evolving business needs, and new audit focus areas
• Expand the audit framework to include wider dealer-related support such as marketing and aftersales
• Align all audit policies and practices with Group governance and regulations

Tools, Automation, and Process Efficiency

• Maintain and improve existing audit tools such as document information extraction platforms
• Identify and implement efficiencies at the first operational level to reduce manual workload and improve accuracy
• Work with relevant stakeholders to ensure tools are scalable, user-friendly, and effective

Related Functions

• Support risk reporting for VWGSME and VWGME in collaboration with the VWGME Controller, as needed
• Perform other tasks as may be deemed necessary within the Finance Team

Key Competencies & Qualifications:

• Degree in Finance & Accounting
• Qualified Accountant (CPA/CA), Certified Internal Auditor (CIA) preferred
• MBA (Finance) an advantage
• 3 to 5 years of progressive experience, preferably in audit with focus on compliance and internal audits
• Minimum 2 years' experience working in the Middle East region
• Strong understanding of dealership structures, tactical programs, and vehicle sales processes
• Experience in audit planning, execution, and reporting procedures
• Experience in the automotive industry preferred
• Strong communication skills (written and spoken) with ability to engage across all organizational levels
• Excellent analytical, documentation, and problem-solving skills
• Ability to identify issues and develop practical business solutions
• High attention to detail and accuracy
• Ability to work well in teams and collaborate effectively
• Confident, trustworthy, and professional with strong work ethics and integrity
• Flexible, adaptable, and customer-oriented mindset
• Willingness to travel for business purposes
• Proficiency in Microsoft Excel and Microsoft Office applications
• Experience with audit or reporting tools
• Experience with the Autoclaim platform or similar tactical systems
• Fluent in English (written and spoken); Arabic is an advantage