Chief Technology Officer

Purpose

The Chief Technology Officer (CTO) will lead the institutions digital transformation and technology strategy, ensuring robust, secure, and scalable technology infrastructure that supports business objectives, regulatory compliance, and customer satisfaction. The CTO will also assume executive responsibility for Information Security, overseeing the protection of digital assets, data, and systems against cyber threats in alignment with regulatory standards and industry best practices. The CTO will lead the Information Technology Department, which comprises specialized teamsresponsible for the following functional areas:

1. IT Governance, Policy Development, and Project Management

2. Core Business Systems and Application Development

3. IT Operations and Service Delivery Management

4. Infrastructure, Network Administration, and Information Security

Key Outputs

A future-proof, secure IT environment supporting financial operations and customer interactions

Digitally enhanced customer, partner, and employee experiences

Regulatory compliance in all IT and cybersecurity operations (e.g., QCB, AML/CFT, data privacy)

Strategic oversight of the institutions Information Security framework and risk posture

Efficient execution of IT plans, budgets, reports, and resource allocation

Key Accountabilities and Responsibilities

1-Technology Strategy & Planning

Define and execute the Companys technology and digital transformation roadmap

Ensure alignment of IT initiatives with strategic business goals and compliance requirements

Lead enterprise-wide IT budgeting, planning, and performance tracking

Introduce emerging technologies that improve operational efficiency and customer engagement

2. Information Security Leadership

Serve as the executive responsible for developing and overseeing the Companys Information Security strategy

Ensure the implementation and continuous improvement of information security policies, controls, and incident response plans

Oversee regulatory compliance with cybersecurity frameworks (e.g., ISO 27001, QCB ICT & Cybersecurity Circulars, NIST)

Direct periodic security assessments, penetration tests, and IT risk audits

Establish a security-conscious culture and ensure all staff are trained in information security responsibilities

3. Core Systems & Applications Oversight

Oversee development, customization, and support of core business applications including remittance, forex, and compliance systems

Ensure business continuity, high system availability, and secure integrations with thirdparty platforms

Drive cloud adoption, system automation, and customer-facing technology enhancements

4. IT Operations, Governance & Compliance

Ensure effective and secure operation of IT infrastructure including servers, networks,databases, and cloud environments

Maintain governance over IT service delivery, change management, and regulatory reporting

Ensure audit readiness and oversee compliance with QCB guidelines and data protection laws

5. Vendor & External Partner Management

Lead evaluation, selection, and performance monitoring of IT vendors and service providers

Negotiate service level agreements (SLAs) and ensure contract compliance

Manage outsourced services and third-party risks related to IT and cybersecurity

6. Stakeholder Engagement

Collaborate with top management, compliance, AML, risk, finance, and operations departments

Provide periodic updates to the Board or Executive Committee on IT and information security posture

Liaise with regulators and auditors on matters related to technology and security

7. Leadership and Talent Development

Lead and develop a high-performing IT and cybersecurity team

Promote continuous learning, technical excellence, and innovation

Establish a performance-driven culture that encourages accountability, agility, and secure practices

Performance Standards:

Successful implementation of IT and digital transformation strategies

Demonstrated compliance with cybersecurity and regulatory requirements

High system availability, service reliability, and data integrity

Zero tolerance for major security breaches or audit non-compliance

Achievement of digital service KPIs for both internal users and customers

Key Competencies

Advanced understanding of IT infrastructure, cloud platforms, and system architecture

Deep knowledge of cybersecurity principles, tools, and frameworks (ISO, NIST, CIS controls)

Strong business acumen with the ability to build internal and external partnerships and lead technology-driven changes in a multicultural environment.

In-depth understanding of emerging technologies and trends, including Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), and Business Intelligence(BI) tools, along with their potential applications.

Familiarity with financial technologies including AML systems, transaction monitoring, and API-based integrations

Strong command of IT risk management, disaster recovery, and data privacy standards

Proven strategic thinking, decision-making, and stakeholder management capabilities

Excellent communication skills with the ability to translate technical risk into business

language

Skilled in cross-functional leadership and building collaborative partnerships

Qualifications & Experience

Masters degree in Information Technology, Computer Science, or a related discipline

Minimum of 10 years of progressive IT experience, including at least 5 years in senior leadership within a financial institution

Substantial experience in enterprise IT security, digital transformation, and infrastructure management

Certifications such as CISM, CISSP, PMP, ITIL, ISO 27001, AWS/Azure Architect are strongly preferred

Demonstrated ability to manage technology governance, audit compliance, and vendor ecosystems.