Service Manager

6 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Alfardan Group Full time $60,000 - $120,000 per year

Job Description

Summary:
The Service Manager is responsible for overseeing the daily operations of the service department, managing a team of service technicians, and ensuring high levels of customer satisfaction.

Job Responsibility:
- Develop and implement service policies and procedures to ensure efficient operations
- Manage and motivate a team of service technicians to meet performance goals
- Monitor service orders and ensure timely completion of service requests
- Conduct quality control checks on completed work to maintain high standards
- Handle customer inquiries and resolve any escalated concerns or complaints
- Collaborate with other departments to improve overall customer experience
- Prepare and manage department budgets and expenses
- Stay up-to-date on industry trends and developments to improve service offerings

Candidate Requirements:
- Proven experience in a similar role, in the automotive industry
- Strong leadership and communication skills
- Excellent problem-solving abilities
- Ability to work under pressure and handle multiple priorities
- Knowledge of service management software and tools
- Bachelor's degree in Business Administration or a related field (preferred)


Skills

Strong leadership and managerial skills
- Excellent customer service and communication skills
- Ability to analyze and solve problems efficiently
- Knowledge of industry trends and best practices
- Experience in budget management and resource allocation
- Ability to collaborate with different teams and departments
- Proficiency in using relevant software and tools
- Strong decision-making and organizational skills


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