Collection Officer
17 hours ago
About the Role
We are seeking a skilled and committed Arabic-speaking Female Collection Officer to join our credit and collections team. The ideal candidate will be responsible for managing a high-value client portfolio, ensuring timely recovery of outstanding payments, and maintaining strong client relationships through professional communication and negotiation.
This role requires a proactive individual who can implement the team's collection strategies, meet performance targets, and handle portfolio responsibilities with a high level of accuracy and professionalism.
Key Responsibilities
- Manage and follow up on assigned client portfolios to ensure timely collection of overdue payments.
- Implement established collection strategies and action plans to achieve recovery objectives.
- Handle high-value accounts with discretion, accountability, and attention to detail.
- Communicate effectively with clients to negotiate payment solutions and resolve outstanding issues.
- Maintain comprehensive and accurate records of all collection activities within the CRM system.
- Monitor portfolio performance and provide regular updates and reports.
- Make and manage a high number of daily collection calls as part of ongoing account management.
Work collaboratively with team members to achieve overall department collection goals.
Qualifications and Requirements
- Gender: Female
- Languages: Fluent in Arabic and English (English is mandatory)
- Experience: Minimum 2 years in collections, preferably within the financial services or credit management sector.
- Strong communication and negotiation skills.
- Proven ability to manage high-value client portfolios and achieve collection targets.
- Strong knowledge and hands-on experience with CRM systems.
- Excellent organization, time management, and problem-solving abilities.
- Ability to work under pressure while maintaining professionalism and attention to detail.
- Proficiency in MS Office Suite (Excel, Word, Outlook).
What We Offer
- Competitive base salary with performance-based incentives.
- Supportive and professional work environment.
- Opportunities for career development and advancement.
- Exposure to a dynamic, target-driven financial operations team.
Job Type: Full-time
Pay: QAR4, QAR5,000.00 per month
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