Cafe Supervisor

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Aspro Cafe Full time 48,000 - 54,000 per year

Job Summary:

The Café Supervisor is responsible for overseeing the daily operations of the café to ensure excellent customer service, high-quality products, and efficient team performance. This role involves supervising staff, maintaining standards, monitoring inventory, and ensuring a smooth and welcoming guest experience.

Key Responsibilities:1. Operations Management

  • Supervise daily café operations to ensure smooth workflow and consistent service quality.
  • Ensure all opening and closing procedures are followed correctly.
  • Maintain cleanliness, hygiene, and safety standards across all café areas.
  • Ensure all equipment is properly maintained and operational.

2. Staff Supervision & Training

  • Lead, motivate, and support the café team to achieve performance and service goals.
  • Assist in staff scheduling, attendance tracking, and task delegation.
  • Conduct on-the-job training for new and existing staff on service standards, POS use, and product knowledge.
  • Encourage teamwork and a positive work environment.

3. Customer Service

  • Greet and interact with customers professionally and warmly.
  • Handle customer inquiries, feedback, and complaints efficiently.
  • Ensure consistent product presentation and service excellence.

4. Inventory & Stock Control

  • Monitor stock levels and coordinate with the storekeeper or kitchen for timely replenishment.
  • Oversee daily sales reporting and cash handling procedures.
  • Minimize waste and control product usage to meet cost targets.

5. Quality & Compliance

  • Ensure adherence to café standards, recipes, and presentation guidelines.
  • Comply with all health, safety, and hygiene regulations.
  • Maintain accurate records related to operations, sales, and incidents.

Qualifications & Skills:

  • Minimum 2–3 years of experience in a similar supervisory role within a café or restaurant.
  • Strong leadership and communication skills.
  • Excellent customer service and problem-solving abilities.
  • Good knowledge of food & beverage operations and POS systems.
  • Ability to multitask and perform under pressure.
  • Flexibility to work shifts, weekends, and holidays.

Job Types: Full-time, Permanent

Pay: QAR4, QAR4,500.00 per month

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