Workshop Supervisor

Job Requisition ID: 170727 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Workshop Supervisor plays a crucial role in leading a team of productive associates within the workshop to achieve business targets. The primary focus is to control and guide repair and maintenance activities, ensuring maximum productivity and technical efficiency. The role requires balancing the achievement of service revenue targets and maintaining high customer satisfaction through quality workmanship delivered on time. The supervisor will utilize strong people management and technical skills to handle both customer interactions and internal team dynamics, while ensuring compliance with dealership standards. A key element is ensuring the safety and effective utilization of equipment, alongside continuous development and motivation of technicians.

What You Will Do:

Work Bays Utilisation

• Workshop capacity planning and loading
• Optimising productivity, efficiency and workshop output
• Reviewing for continuous improvement
• Controlling productive time and allocation
• Administering technicians' time booking and updating in the incentive system
• Controlling and planning carry-over jobs and work in progress
• Ensuring safety and security of associates on the floor

Dealership Standards

• Implementing dealer standards on the workshop floor
• Ensuring 'Fix it Right First Time' and conducting quality inspection
• Effective utilization and maintenance of tools and equipment in the workshop

Customer Satisfaction

• Ensuring a quality job at a competitive price and timely delivery of vehicles
• Informing service advisors of additional repair jobs to ensure necessary repairs

Training & Development

• Motivating associates by providing encouragement and guidance
• Nominating associates for required training courses
• Conducting quality performance development reviews with technicians
• Effective daily and weekly meetings with the technicians team
• Inducting new technicians with standard service and repair processes

Field Technical Reports

• Assisting technical support manager with quality inspection check sheets
• Managing product concerns and following the escalation process
• Maintaining service bulletins and workshop manuals

Employee Engagement

• Continuously improving the work environment to motivate technicians

Required Skills To Be Successful:

• Leadership & Team Management
• Compliance & Evaluation
• Technical Expertise
• Communication skills

What Qualifies You For The Role:

• Diploma or Bachelor of Automobile/Mechanical Engineering
• 5 to 7 years of overall experience with an automobile dealership
• Minimum 3 years in Service Dept. at supervisor level
• Knowledge of automotive dealer/distributor business processes
• Working knowledge of MS Office
• ERP skills
• Strong people and technical skills

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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