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Business Analyst

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time 60,000 - 120,000 per year

Job Purpose Summary:

The
IT Business Analyst
is responsible for analyzing, testing, and supporting various banking applications, including
SMS Banking, Call Center Systems, IVR, Online Banking, and Mobile Banking
. The role ensures effective collaboration between business users, developers, and QA teams to deliver secure, efficient, and reliable banking solutions. The incumbent will also play a key role in preparing and reviewing business and technical documentation, managing test cases, and ensuring compliance with the bank's policies and standards.

Key Responsibilities:

  • Review and analyze
    Business Requirement Specifications (BRS)
    and prepare detailed test cases covering all aspects of the project scope.
  • Conduct
    System Integration Testing (SIT)
    and
    User Acceptance Testing (UAT)
    for core and digital banking solutions.
  • Manage the
    defect life cycle
    , including logging, tracking, and reporting on issue resolution and execution status.
  • Collaborate with business users, system analysts, and developers to design and implement efficient business systems.
  • Track and document all changes to business and system specifications.
  • Prepare and assist in developing
    user manuals, process instructions, and training materials
    .
  • Coordinate with IT and vendor teams to ensure timely resolution of system incidents and enhancements.
  • Review and validate test results to ensure accuracy, quality, and compliance with requirements.
  • Ensure
    data protection and confidentiality
    in all aspects of system management and documentation.
  • Prepare system business cycle specifications and manage output, controls, and reconciliation of transactions and calculations.
  • Support regression testing and test scope analysis for all releases and upgrades.

Education & Experience Requirements:

  • Bachelor's degree in
    Computer Science, Management Information Systems (MIS), Engineering
    , or a related technical field.
  • Minimum
    6 years of experience
    in the
    Banking IT Department
    .
  • Proven experience in analysis and testing of
    SMS Banking, Call Center Applications, IVR, Online, and Mobile Banking
    .
  • Strong knowledge of
    Equation/Core Banking Systems
    .
  • Solid understanding of
    Open Banking APIs
    and integration standards.
  • Experience in
    business process analysis
    ,
    system documentation
    , and
    regression testing
    .
  • Hands-on experience in
    defect management tools
    and test execution reporting.

Required Special Skills:

  • Excellent
    oral and written communication
    skills in
    English
    (Arabic preferred).
  • Strong
    business process analysis and mapping
    capabilities.
  • Effective
    time management
    and ability to work under tight deadlines.
  • Strong
    teamwork
    , coordination, and stakeholder management abilities.
  • Highly
    customer service oriented
    with a proactive approach to issue resolution.
  • Commitment to
    ethics, confidentiality, and data protection standards
    .
  • Strong
    planning, organization, and problem-solving
    skills.
  • Ability to interact professionally with all levels of management and external contacts.