Rostering Officer

Job title

Rostering Officer - Ground Services

Ref #

229100

Location

Qatar - Doha

Job family

Not Specified

• Closing date: 14-Dec-2025

*About The Role:*
We are currently recruiting for Rostering Officer for GS Support Services in Doha.

As a Rostering Officer, you will be responsible for preparing and optimizing staff rosters, while overseeing all processes related to roster and leave planning. You will ensure efficient manpower distribution across business units in line with agreed engagement standards and approved budgets, delivering rosters that meet operational requirements. Additionally, you will enhance and streamline manual processes and drive improvements in roster planning for approximately 3,000 staff within the hub.

Key Accountabilities Include:

• Work closely with the Rostering and Real Time Specialist to ensure all business unit staff are rostered efficiently in accordance with operational requirements, HR policies, and the company's strategic direction.
• Manage, plan, and execute all resource planning activities for Qatar Airways' Doha Hub, aligning with strategic objectives and meeting operational goals and performance standards set by hub management.
• Provide short-, mid-, and long-term manpower demand forecasts, capacity analysis, efficiency optimization, and contingency planning.
• Ensure manpower is allocated across all business units based on agreed engagement standards and approved budgets to meet operational needs.
• Process roster planning using RMS planning tools to fulfil monthly manpower requirements based on the latest flight schedules.
• Coordinate with IT on system enhancements and implementations for rostering and leave management to meet evolving business requirements.
• Generate analytical and statistical reports on roster coverage using system tools.
• Maintain constructive communication with Ops management to provide solutions and address challenges effectively.
• Develop workable plans and document all rostering processes to eliminate duplication and redundant tasks.
• Maintain Rostering system SLAs in accordance with the engagement standards and Real Time requirements to ensure optimal results.
• Maintain and process periodical leave planning and ensure system inputs are maintained according to the latest requirements.
• Plan and maintain rosters for hub leaders across all business units to ensure operational leadership availability as required.
• Anticipate peak periods and special events, ensuring optimized manpower planning to meet operational demands.
• Conduct continuous analysis and shift studies using available tools to improve manpower utilization in compliance with current rules and regulations.
• Ensure rosters are prepared and communicated to staff within predefined timelines to provide advance notice and avoid operational disruptions.
• Maintain daily rosters and ensure operational coverage as per business requirements.
• Perform other department-related duties as assigned by the Head of Department.

*Be Part Of An Extraordinary Story:*
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what's never been done before.

Qualifications
About you:
The successful candidate will have the following qualifications and job specific skills:

• High School Qualification / Vocational Qualification /Diploma or Equivalent with Minimum 4 years of job-related experience.
• Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience

Job Specific Skills:

• Strong command of English, both written and spoken.
• Ability to perform high-level analysis and demonstrate proficiency in Microsoft Excel.
• Proven capability to collaborate effectively with multiple business units.
• Excellent communication skills with the ability to influence, negotiate, and build positive relationships with stakeholders.
• Skilled in training and developing team members to enhance their competencies.
• Demonstrates creativity and innovative thinking.
• Ability to foster teamwork and maintain a collaborative environment among team members.
• Ability to adapt to various systems and develop enhancements based on business requirements.
• Strong knowledge of RMS modules with a solid understanding of rostering and resource planning methodologies, complemented by advanced analytical skills.

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

*How To Apply:*
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

*About Qatar Airways Group*
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.