Customer Support

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar GE Vernova Full time 80,000 - 120,000 per year

Job Description Summary
The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region.

He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.

Job Description
What impact you'll make

  • Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
  • Provide clear articulation and prioritization of customer issues
  • Perform detailed troubleshooting and data analysis
  • Interface with all stakeholders to ensure completion of customer issues
  • Full ownership on customer cases from inception to resolution.
  • Repair cases management when work is executed by internal or external stakeholder.

What You'll Do

  • Bachelor's degree in electrical engineering and required technical experience of minimum 5 years in M&D.
  • Full understanding of Dissolved Gas Analysis principles
  • Fluent in English and preferably one other region-specific language.
  • Experience in troubleshooting electrical, electronic, and mechanical systems.
  • Exceptional interpersonal and written/verbal communication skills
  • Must be able to wear all required personal protective equipment as required.
  • Competency with MS Office
  • Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X etc) Commissioning, troubleshooting

What Will Make You Stand Out

  • Experience with root cause analysis methodologies
  • Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus.
  • Available to travel minimum 30% of the time
  • Driving license for car.

**Additional Information*
*Relocation Assistance Provided:
Yes

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