Membership Manager

1 day ago

Doha, Baladīyat ad Dawḩah, Qatar Katara Club Full time

Role Objective

The Membership Manager is responsible for overseeing all aspects of membership management at Katara Club, ensuring a seamless and exclusive experience for members from onboarding to renewal. This role focuses on delivering exceptional hospitality, nurturing long-term member relationships, and building valuable external partnerships to enhance the Katara Club lifestyle experience. The Membership Manager plays a key role in curating the member journey, maintaining the Club's elite image, and driving membership satisfaction and retention.

Duties and Responsibilities

Membership Management & Administration

  • Oversee the entire membership lifecycle including applications, onboarding, renewals, and cancellations.
  • Maintain an updated and accurate membership database and CRM system.
  • Ensure compliance with membership policies and high service consistency.
  • Develop and execute member communication strategies, updates, and events.

Member Experience & Hospitality

  • Deliver a personalized and proactive approach to member service, ensuring every interaction reflects Katara Club's luxury standards.
  • Manage the member journey from first contact to ongoing engagement, ensuring exclusivity and attention to detail.
  • Handle VIP requests, complaints, and feedback with professionalism and discretion.
  • Collaborate with internal departments to elevate the member experience across all Club touchpoints.

Partnerships & Benefits Development

  • Identify and secure external partnerships (luxury brands, hotels, restaurants, lifestyle services) to provide added value to members.
  • Negotiate preferential rates, offers, and collaborations aligned with Katara Club's prestige.
  • Manage partnership communications, implementation, and performance tracking.

Sales, Retention & Reporting

  • Support the growth of the membership base through referrals, corporate relations, and high-quality leads.
  • Monitor membership renewals, churn rate, and satisfaction scores.
  • Develop reports on membership metrics, partnership outcomes, and engagement KPIs.

Events & Engagement

  • Coordinate with the Marketing and Operations teams to organize exclusive member events, activations, and experiences.
  • Ensure events reflect the Club's elite image and strengthen community engagement.

Other Duties

  • Take on additional membership-related tasks as assigned by management, within the scope of the role.

Job Type: Full-time

Pay: From QAR1.00 per month

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