WPS Senior Engineer

Position Title: WPS Senior Engineer

Location: Qatar

Availability: Locally available candidates preferred

Job Summary

The WPS Senior Engineer is responsible for delivering technical expertise and support for workplace technology solutions. This includes overseeing the design, implementation, and maintenance of office infrastructure, troubleshooting technical issues, and optimizing workplace systems. The role ensures adherence to service level agreements (SLAs), internal compliance policies, audit standards, and IT security requirements.

Key Responsibilities

Administrative Responsibilities

• Follow all relevant policies, processes, and standard operating procedures to ensure consistent and controlled work practices

• Support knowledge transfer to junior staff by mentoring and sharing job-specific expertise

Functional Responsibilities

• Provide senior-level technical support and ensure effective end-user service delivery while meeting SLA targets and audit requirements

• Install, configure, and maintain desktops, laptops, printers, and mobile devices, ensuring compliance with internal security standards

• Collaborate with internal teams to resolve complex technical issues and ensure alignment with IT governance and continuity protocols

• Manage and resolve incident and service request backlogs in a timely manner

• Support the rollout of workplace technologies, including software updates, patches, and system upgrades

• Develop and maintain technical documentation such as SOPs, user guides, and knowledge base articles

• Lead or contribute to hardware refresh projects, enterprise deployments, and configuration rollouts

• Monitor industry trends and recommend modern technology solutions to improve end-user productivity

• Mentor junior engineers and contribute to their development in both technical and compliance-related aspects

• Support asset tracking, compliance documentation, and audit readiness activities

• Promote adherence to ISO and ITIL-aligned procedures among team members

Job Requirements

Academic Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field

Experience

• Minimum of 4 to 5 years of hands-on experience in onsite IT support or desktop engineering

Technical Skills and Competencies

• Strong knowledge of computer hardware, software, operating systems, and networks

• Proven skills in troubleshooting desktops, laptops, printers, and peripheral devices

• Familiarity with TCP/IP, DNS, DHCP, VPN, and related network protocols

• Sound understanding of cybersecurity principles and data protection practices

• Experience using tools such as Microsoft SCCM, Intune, and third-party patch management systems

• Excellent interpersonal and communication skills for end-user engagement

• Ability to document support tickets and maintain accurate technical records

• Strong time management and prioritization skills to meet service targets

• Willingness to learn and adapt to new IT trends and workplace technologies

• Effective team collaboration across technical and operational units

• Proficiency in remote support tools and practices

• Relevant certifications such as CompTIA A+, MCDST, or Microsoft Certified preferred

• Experience supporting mobile devices and Active Sync

• Familiarity with ITSM tools such as HP/Microfocus Service Manager is an advantage

Internal Stakeholders

• Service Delivery Teams

• IT Operations Teams

External Stakeholders

• End Users and Clients

Health, Security, Safety, and Environmental Compliance

• Ensure compliance with internal HSE standards and promote safe, secure, and environmentally responsible work practices

Other Duties

• Perform additional tasks or duties as assigned by management