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Reservation Agent

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Grand Regency Doha Trademark Collection by Wyndham Full time 40,000 - 120,000 per year
  • Respond promptly to reservation inquiries via phone, email, and online platforms.
  • Assist guests in making room reservations based on their preferences and needs.
  • Input and maintain accurate reservation records into the PMS, Opera Cloud.
  • Provide personalized service to guests, addressing their questions and concerns professionally and courteously.
  • Upsell hotel amenities and services to maximize revenue opportunities.
  • Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
  • Communicate effectively with other hotel departments to ensure seamless guest experiences.
  • Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.
  • Confirm reservations and send booking confirmations to guests promptly.
  • Promote direct bookings and educate guests on the benefits of booking directly with the hotel.
  • Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.
  • Monitor room availability and make recommendations to maximize occupancy and revenue.
  • Prepare daily reports on reservations, cancellations, and no-shows.
  • Maintain accurate records of guest interactions and transactions.
  • Assist with administrative duties as assigned by the Reservations Manager.
Experience Needed
  • 2 years of experience in a front office, reservations, or customer service role (preferably in hospitality or tourism).
  • Previous experience using hotel property management systems (PMS) such as Opera
  • Background in handling guest bookings, room allocation, and managing daily reservation reports.
  • Experience in telephone sales, call centers, or guest relations is an advantage.
  • Familiarity with online booking platforms , Expedia, etc.) and OTA management.
  • Previous experience working in a multicultural environment or international hotel chain.
  • Knowledge of multiple languages (especially English, Arabic, or French) is highly valued.
  • Proven experience in dealing with guests or clients professionally, both over the phone and via email.
  • Ability to handle complaints and resolve issues efficiently while maintaining a polite and calm attitude.
  • Experience in cross-selling or upselling hotel services (rooms, packages, etc.) to increase revenue.
Required Skills
Soft skills

Time Management, Teamwork, Creative Problem Solver, Passionate

People and Culture

Team Management

Values

Integrity, Accountability, Fun, Ownership, Leadership, Diversity, Quality first, Teamwork, Excellence, Fairness

Benefits

Staff accommodation, Staff transportation, Learning & development programmes, Career development, Hotel restaurant staff rate, Employee rate in all Wyndham hotels globally, Staff party