F&B Hostess

14 hours ago

Doha, Baladīyat ad Dawḩah, Qatar TIVOLI Full time 20,000 - 25,000 per year

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

  • Greet guests warmly and seat them according to the restaurant's floor plan.
  • Ensure guest satisfaction by anticipating needs and responding promptly.
  • Address guest concerns and complaints, ensuring satisfaction.
  • Conduct regular table visits to monitor guest satisfaction.
  • Handle reservations and cancellations, following department standards.
  • Communicate any changes to reservations or cancellations to management.
  • Pre-assign tables and ensure special requests are addressed.
  • Maintain a clean and organized hostess stand and dining area.
  • Ensure tables are properly set and ready for service.
  • Monitor the cleanliness and working condition of equipment and supplies.
  • Assist staff as needed to ensure smooth restaurant operations.
  • Collaborate with restaurant staff to provide optimum service.
  • Promote a cooperative and productive working climate.
  • Be flexible and rotate within different F&B outlets as required.
  • Assist with cashiering procedures and balance transactions.
  • Participate in training and other duties as assigned by management.
  • Strong communication and customer service skills.
  • Ability to handle high-volume periods and anticipate guest needs.
  • Detail-oriented with a focus on cleanliness and organization.
  • Previous experience in a restaurant or hospitality setting is a plus.

Qualifications

  • Excellent communication and interpersonal skills
  • Professional appearance
  • Customer service-oriented mindset
  • Ability to multitask and stay organized
  • Fluent in English; additional languages are a plus

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