Sr. House Keeping Officer

Lead a team of professionals in the coordination of cleaning, waste management and pest control services environment related services and inspection of all Aspire Zone indoor and outdoor venues, with an aim to meet established Aspire Zone cleanliness and hygiene standards.

Key Accountabilities & Activities

Planning and Scheduling

• Contribute to identification of AZF SBUs requirements in relation with high standard Housekeeping services (cleaning, laundry waste management and pest control) for daily and events operations.
• Receive requests and schedule service deliveries

Services Coordination

• Review the scope of services and prepare schedules for Housekeeping services and ensure contracted services agents execute the same as per the approved plan/s and scope of services
• Liaise with Key Stakeholders and different departments/functional areas where needed for smooth service delivery of Housekeeping services.
• Review reports from Municipality and implements follow-up action plans based on reports to ensure that cleaning, waste management and pest control standards are adhered to
• Review invoices and reports documenting the work provided by contracted service agents

Contracts and Supplier Relations/ Contractor Vendor Evaluation

• Contribute to contractor/vendor selection from a technical perspective by providing technical input to the head of section in order to convey the same to the procurement department
• Provide inputs to the Section Head on Housekeeping requirements for Aspire Zone and communicates the same to the contracted services agents

Contract Management

• Contribute to contracts scope of work and KPIs development;
• Monitor contractors closely to ensure compliance with the contract terms and conditions, completion of contracted services as requested as well as to ensure expenditure control and compliance with contract's approved budget

Inspections and Maintenance

• Conduct random inspections of Aspire Zone venues to ensure that established Aspire Zone Housekeeping standards are being met
• Conducts random visits to Aspire Zone sites to ensure Housekeeping activities are performed as per plans

Records Maintenance

• Maintain data related to frequent Housekeeping records of all areas in order to ensure compliance with the approved services policies, procedures and plans

Systems & Processes

• Implement approved departmental policies, processes and procedures, to ensure work is completed out in a controlled and consistent manner while delivering a world class service
• Ensure cost-efficient usage of all applicable resources to reduce wastage and unnecessary expense
• Share ideas and viewpoints to further streamline processes, thus driving efficiency and improvements across the organization

HSE & Risk Management

• Adhere to all relevant QHSSE procedures, instructions and controls so that AZF provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people
• Follow all relevant safety, quality and environmental management policies, procedures and controls to guarantee employee safety, delivery of high quality products/services and a responsible environmental attitude

People Management

• Assist in the development plans and performance management of direct reports to meet the AZF objectives

Principles & Values

• Act consistently in accordance with clear ethics and values while utilizing diversity for the good of individuals and the organization

Other Responsibilities

• Assume or accept any other responsibilities as assigned by the direct supervisor within the position role and responsibility

Qualifications/Requirements

Experience

• 8-10 years of related experience of which a minimum of 3 years should be in a similar position / responsibility, preferably in a similar Industry.
• Large scale sports event experience is mandatory.
• Hospital/Medical cleaning experience for min 1 year is mandatory.

Education and Certification

• Bachelor's degree or equivalent, preferably in Facilities Management or 3 Years Diploma in Hotel Management.
• Preferably a Master's degree in Business Management or Administration or equivalent.

Job specific Technical Skills

• Good knowledge of MS Office
• Cleaning, Waste Management and Pest Control international standards.
• People Management Skills.
• Health and safety procedures relevant to the job.
• Time Management Skills

Language

• Required – English (Proficient)
• Preferred – Arabic (Preferred)