Assistant Housekeeping Manager

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We're growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:

• Supports the Executive Housekeeper in their duties, acting as their substitute during absences, attending daily hotel meetings, and presenting projects.
• Supports supervisory teams in their tasks as operational requirements demand, showing consistent support and leading by example to ensure guest satisfaction.
• Develops service and quality standards for all departmental areas in collaboration with the Executive Housekeeper, adapting chain-provided standards to maximize hotel efficiency
• Adheres at all times to IHG standard quality and service standards, consistently embodying the brand's values and ethos.
• Acts as a role model of conduct, teamwork, and leadership within the hotel team, maintaining a positive and proactive attitude while leading by example.
• Maintains excellent courtesy toward guests, respecting their privacy and adapting to their needs at all times..
• Implements operational methodologies at both operational and supervisory levels, including administrative processes and quality controls to ensure adherence to standards.
• Trains and mentors teams, leading by example and conducting constant follow-ups to achieve optimal performance levels. Identifies training needs and adapts to current situations.
• Audits as many rooms as possible, both occupied and unoccupied, ensuring strict compliance with standards while considering guest preferences.
• Places special emphasis on guest preferences, leading the team in this regard, promoting personalisation, and ensuring attention to detail in daily tasks.
• Maintains constant supervision of all hotel areas to ensure optimal condition, coordinating with supervisory teams to address deficiencies or incidents.
• Maintains constant and active communication with hotel operational departments to ensure coordinated and seamless teamwork, delivering a 5-star experience to guests.
• Prepares staff schedules based on hotel occupancy and needs, including events or special functions, ensuring the team size is appropriate for task completion.
• Performs administrative tasks assigned by the Executive Housekeeper, with a special focus on cost-control processes.
• Establishes maintenance protocols for equipment, including routine inventories and periodic functionality checks.
• Coordinates inventory of hotel linens and towels to ensure proper tracking of materials and prevent losses or improper usage.
• Performs other tasks as assigned by the Housekeeping Management Team or the Hotel Management.

What we need from you:

• Housekeeping management 2 – 5 years' experience in the hotel/leisure/same position
• Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Strong communication skills
• A passion for delivering exceptional levels of guest service

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.