Service Delivery Engineer

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

We're looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we'd like to hear from you. If you have any inquiries, please contact

WHAT CAN MEEZA OFFER YOU?

• MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.
• MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.
• MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.
• MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.
• MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.
• MEEZA offers market-leading benefits packages.

IMPORTANT STEPS TO FOLLOW:

• Kindly submit your applications only against those positions where your skills and expertise match our requirements.
• Applications that are submitted without a Job Title (Position) in the subject cannot be processed.

The primary responsibilities of the Service Delivery Engineer – Network:

Functional Responsibilities:

• Configure and install various network devices and services (e.g., routers, switches, firewalls, load

balancers etc).

• Provide remote troubleshooting and fault finding if issues occur upon initial installation.
• Participates in execution of networking projects: (Site visits, technical evaluation, installation,

implementation, and NRFU Testing.

• Maintain and support Customer/MEEZA's LAN/WAN environment.
• Provide remote support to on-site engineers, Senior Engineers and end users/customers during

installation, upgrades, and troubleshooting.

• Provide Level 2/3 support and troubleshooting to resolve issues.
• Maintains up to date network documentation includes Rack Layouts and Network Inventory

details.

• Responsible to adhere with all information security policies and procedures of MEEZA's network

and security standard architecture.

• Willing to work flexible hours and on weekends as per business requirements.
• Collaborator, initiative-taker with the ability to complete tasks in an unsupervised environment.
• Have high inter-personal skills including politeness, and positive general outlook.
• Perform other related duties as assigned.

Academic & Professional Qualifications:

• Bachelor's degree in computer science, Information Systems, Engineering, or equivalent.
• At least holding one CCNP certification specializations from Cisco Systems.
• Should hold ITILv3 Foundation certification.

Experience:

• 5-6 years of experience in information technology or a similar field.

Skills and Requirements:

• Good understanding of Project Planning.
• Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint).
• Should have good experience from Enterprise based network and operations.
• Well knowledge/experience on routing and switching (L2/L3).
• Well knowledge/experience on routing protocols (e.g.: OSPF, BGP).
• Well knowledge on Service Provider / MPLS L3VPN networks.
• Well knowledge on Network Security Products (e.g.- Cisco ASA, Palo Alto, FortiGate Firewalls and

Cisco ISE).

• Well knowledge on Enterprise and Service Provider based routers and Switches (e.g., -Cisco ISR,

ASR Routers, Cisco Catalyst/Aruba Switches).

• Well knowledge/experience on Data Centre technologies and platforms (e.g.: Cisco Nexus

7K/5K/2K).

• Knowledge or experience on the network and server load balancers (e.g., F5 ,A10).
• Basic knowledge on Cisco wireless networks.
• Knowledge on Cisco Unified Communication is a plus.
• Knowledge/experience on any Network Management System (as, Cisco Prime, MRTG/PRTG, HP

OVO) and preparing reports.

• Visio design/diagramming skills.