Soft Service Manager

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar AtkinsRéalis Full time 90,000 - 120,000 per year
Job Summary:

AtkinsRéalis is seeking a proactive and experienced Soft Services Manager to lead and manage the delivery of soft services within a high-profile Facilities Management project in Qatar. The successful candidate will be responsible for ensuring the highest standards of cleanliness, security, landscaping, waste management, and customer service across the facility.

Key Responsibilities:
  • Oversee the day-to-day operations of all soft services including housekeeping, security, landscaping, pest control, and waste management.
  • Develop and implement service delivery strategies aligned with client expectations and contractual obligations.
  • Manage and supervise soft services teams and subcontractors to ensure high-quality performance and compliance with health and safety standards.
  • Conduct regular audits and inspections to ensure service excellence and continuous improvement.
  • Monitor and report on KPIs and SLAs, taking corrective actions where necessary.
  • Coordinate with other FM departments to ensure seamless integration of soft and hard services.
  • Manage budgets, procurement, and resource planning for soft services.
  • Foster a culture of customer service excellence and staff development.
Prequalification / Certification:
  • Bachelor's Degree in a relevant discipline (e.g., Facilities Management, Business Administration, or related field).
  • Minimum 5 years of experience in a Soft Services Management role within the Facilities Management sector.
  • CFM (Certified Facility Manager) certification is preferred.
  • Strong leadership, communication, and organizational skills.
  • Experience in managing large teams and multiple service lines.
  • Familiarity with CAFM systems and FM reporting tools is an advantage.
  • Previous experience in the Middle East, particularly Qatar, is desirable.
Why choose AtkinsRéalis?
  • Tax-free salary.
  • Comprehensive life insurance coverage.
  • Premium medical insurance coverage for you and your dependents.
  • Generous annual leave balance.
  • Remote work opportunities outside of country.
  • Flexible/hybrid work solutions.
  • Company gratuity scheme.
  • Discretionary bonus program.
  • Annual flight contribution.
  • Relocation assistance.
  • Transportation & housing allowances: Available for remote work locations.
  • Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, as well as personal health, fitness, and nutrition consulting.
Your difference makes a difference. We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.
AtkinsRéalis is committed to eliminating discrimination and encouraging diversity amongst our workforces. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction, or disablement. We oppose all forms of unlawful treatment and discrimination.
Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.
We pursue this commitment by:
  • Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.
  • Complying with the relevant employment legislation and codes of practice.
  • Ensuring that all existing employees, potential employees, colleagues, and customers are treated equally and with respect.

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