Desktop Support Technician

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International (MSI) Full time 80,000 - 120,000 per year

Location

Doha, Qatar

Experience

0-5

Job Type

Recruitment

Job Description

Min Requirements-

  • Completion of Secondary (12 years) education plus 2-3 years of formal training leading to a certificate computer science subject.
  • Experience: Minimum 5 years' experience in relevant areas with preferred experience in oil & gas sector.
  • Good interpersonal skills and must have experience of working with a multinational workforce.
  • Professional Certifications: Must have taken relevant technical trainings/certifications in specific area (Ex: Microsoft Certification for Operating Systems, CompTIA A+, CompTIA Network+, etc).
  • Must be fluent in written and spoken English.

Roles and Responsibilities-

  • Provide first and second level support through call center or onsite, for all IT services.

· Perform troubleshooting and diagnosis of issues reported by end users

· Escalate incidents to the next level when required support from Service Owners / SMEs.

· Participate in trend analysis as required by Helpdesk Supervisor

· Participate in root cause analysis for problem resolutions.

· Prepare, configure, and install end user computer equipment's and peripherals based on the business demand.

· Fulfil the end user's IT requests for software installations, software configurations, hardware relocations

and other business requirements.

· Perform software deployments and patch management as required.

· Participate in the end users computing projects for various IT initiatives

· Facilitate end user hardware and operating systems upgrades as and when necessary.

· Contribute towards preparing end user communications, end user guide, software installation procedures, etc.

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