Sales Manager GCC

Job Summary
To acquire, grow and retain selected corporate accounts to maximize the total hotel revenue potential for Rosewood Doha. The job involves the qualification and prospecting of new business and the nurturing and growth of existing accounts across defined market segments. 

Essential Duties and Responsibilities

• To understand the nature of the competitive market, to research and compile intelligence on selected markets and accounts so us to understand the buying behavior of customers and the criteria for hotel selection.
• To be extremely well versed in the facilities and benefits of Rosewood Doha as they apply to individual market segments. To tailor sales presentation based on a close understanding of customer preferences and corporate variables that influence the client priorities.
• To determine the key players in a corporate account and to identify the role that each member plays in the purchasing process and to adopt an account strategy that maximizes the potential revenue conversion for Rosewood Doha.
• To be fully conversant with all business units within the hotel and be comfortable in presenting the core unique selling propositions for each unit.
• To plan sales call activity to optimize revenue conversion based on key selling priorities determined and agreed with the Director of Sales.
• Present individual sales strategy to MD as part of quarterly personal business plan.
• To attend tradeshows, sales roadshows, sales training, and sales events in accordance with Rosewood Doha Sales and Marketing plan and based on the direction of the Director of Sales and Marketing.
• To act as a positive role model and ambassador of Rosewood Doha and Rosewood Residences Doha in keeping with company standards and expectations.
• To adhere to grooming standards as determined by the Director of Sales and Marketing and hotel policy.
• To capture timely and relevant customer data in appropriate Sales databases (Delphi,) and to ensure data integrity is in accordance with Rosewood Doha data capture standards.
• To attend and participate in regular sales meetings to update associates and management on the current status of sales account activity.
• To present weekly and monthly sales account reports to the Director of Sales and Marketing that accurately reflect sales account management and the performance of designated accounts.
• To contribute to the Sales and Marketing Plan by supplying relevant data on market conditions, changes in account dynamics, new business development and sales retention.
• To share important account updates with members of the hotel team including other departments so that key personnel have important feedback on the current status of accounts.
• All other duties relevant to the successful management of key accounts.

Standard Responsibilities

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition to the ones stated, in a reasonable framework.
• Be a "brand ambassador" at all times and ensure brand integrity and clarity are always maintained.
• Model the company's culture, vision, mission, and core values at all times.
• Takes a proactive approach to management of the department, anticipating potential opportunities.
• Maintain effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen.
• To liaise with other departments to ensure good communication and offer support.
• While at work, (and while on work premises) an associate shall:
• Take reasonable care of their own health and safety.
• Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work.
• Report to immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot themselves correct.

Confidentiality
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated. 

Health & Safety

• Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
• Report any defects in the building, plant, or equipment according to hotel procedure.
• Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
• Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.

• Be fully conversant with:

• Regulations

• Risk Assessments for your department
• Hotel Fire & Bomb Procedures

Other
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.