Technical Support Specialist

10 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Madre Integrated Engineering Full time $20,000 - $60,000 per year

Job Title:
Technical Support Specialist

Department:
Information Technology

Location:
Doha, Qatar

Employment Type:
Full-time

Job Summary:

The Technical Support Specialist will provide technical assistance and support for hardware, software, network, and system-related issues across Qatar . The role involves troubleshooting, installing and configuring equipment, and ensuring the smooth operation of IT services for end users. The ideal candidate should have strong technical proficiency, excellent customer service skills, and the ability to work efficiently in a dynamic and multicultural environment.

Key Responsibilities:

  • Respond to IT support requests via phone, email, or in person, ensuring timely resolution.
  • Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and peripherals.
  • Install, configure, and maintain hardware, software, and operating systems.
  • Assist in managing user accounts, permissions, and access rights in line with IT policies.
  • Perform basic network troubleshooting and support connectivity issues.
  • Document incidents, solutions, and configurations in the helpdesk ticketing system.
  • Support system upgrades, software deployments, and IT-related projects.
  • Coordinate with vendors for equipment repairs and warranty services as needed.
  • Provide guidance and training to end users on IT systems and tools.
  • Ensure adherence to IT security standards and operational procedures.

Qualifications & Experience:

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
  • 2–4 years of experience in technical support or IT helpdesk roles.
  • Strong knowledge of Windows operating systems, Microsoft Office applications, and basic networking.
  • Experience with hardware maintenance, software installation, and troubleshooting tools.
  • Familiarity with ticketing systems and remote support solutions.
  • Excellent communication, problem-solving, and customer service skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Experience in the museum, cultural, or public sector is a plus.

Key Competencies:

  • Technical proficiency
  • Customer service orientation
  • Troubleshooting and analytical skills
  • Time management
  • Teamwork and communication
  • Adaptability and initiative

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