Manager CX Design – HIA Applications

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time 120,000 - 180,000 per year
     JOB PURPOSE

The Manager CX Design will drive creating world class digital experiences across Hamad International Airport's (HIA) digital applications. The scope includes all HIA B2C digital applications (except the airline's B2C). This leader will build an organization and mindset around innovation and human-centered design best practices from both the travel industry as well as world class innovators in digital and connected experiences across channels.

ACCOUNTABILITIESStrategic
  • Drive a culture and processes that partner with product management and development to create delightful customer experiences.
  • Champion user experience across the airport, gathering input from various business lines (MATAR, Ground Services, QAS, Qatar Duty Free).
  • Align designed experiences with HIA's business objectives and KPIs.
  • Maintain a creative, entrepreneurial environment.
  • Partner with IT and Qatar Airways Digital Product Management for alignment and synergy.
  • Design the HIA Digital Experience Strategy for customer interaction across touchpoints.
Operational
  • Develop and validate user interaction hypotheses through research.
  • Lead digital experience innovation using MVP (Minimum Viable Product) approaches.
  • Create user-driven stories and visualizations.
  • Drive strategic action through insight and data.
  • Work with Marketing and Customer Experience to prioritize and implement digital enhancements.
  • Explore and improve mobile/touch-based design.
  • Guide design for optimal viewing across devices.
  • Integrate design/testing with other teams.
  • Continuously review digital touchpoints for improvement.
  • Translate business goals into engagement-driving experiences.
  • Establish user testing and measurement strategies.
  • Maintain documentation, style guides, and standards.
  • Ensure a consistent, intuitive user experience across applications.
Qualifications and Experience
  • Without a Degree: High School/Vocational/Diploma with minimum 9 years of job-related experience.

  • With a Degree: Bachelor's Degree or equivalent with minimum 8 years of job-related experience.

    Essential

  • Degree in Experience/Interaction Design, Graphic Design, Information Architecture, Branding, or Marketing (or similar).
  • 8 years working on large consumer-centric web and native experiences.
  • Experience in global online capacity, Agile methodologies, user testing, A/B and MVT research.
  • Expertise in designing for Web, iOS, Android, and responsive/adaptive design.
  • Proficiency in Lean UX, Adobe Suite, Sketch, prototyping, design systems.
  • Strong communication, persuasion, and negotiation skills.
  • Ability to manage multiple projects and collaborate with agencies.
  • Experience with pattern libraries and niche audiences.
 Job Specific Skills
  • Ability to articulate audience segment differences.
  • Managerial skills: delegation, workflow management, mentoring, coaching, teamwork.
  • Preferably Arabic Speaker

  • Senior Manager HIA Operations

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time 100,000 - 120,000 per year

    Job titleSenior Manager HIA OperationsRef #250000M4LocationQatar - DohaJob familyCargo & Airport OperationsClosing date: 19-Nov-2025About the role:Designated accountable senior manager in charge of airport operations on a day-to-day basis, on behalf of the MATAR Senior Management (COO, SVPs). This role is responsible to ensure HIA and DIA operate in...

  • HIA Lounges Manager

    15 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Job titleHIA Lounges ManagerRef #227852LocationQatar - DohaJob familyCustomer ServiceClosing date: 28-Oct-2025About the role:Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Lounges team as a HIA Lounges Manager who will manage a safe work environment and cost-effective operation by liaising with service suppliers and...

  • graphic designer

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Max Design Full time 30,000 - 60,000 per year

    Max Design a printing company is looking for a GRAPHIC DESIGNER who can meet the following requirements:-with experience in the following fields:-Designing - Printing - Advertising-Candidates should be locally available in Qatar-Any nationality* Details and other information will be discussed upon interview Interested applicants can send their CV to Desired...

  • HIA Lounges Manager

    15 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Lounges team as a HIA Lounges Manager who will manage a safe work environment and cost-effective operation by liaising with service suppliers and stakeholders to ensure QR customer service standards are met or exceeded at all times. Ensure high quality of...

  • IT Field Support Manager

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Hamad International Airport Full time 40,000 - 60,000 per year

    About the role:Hamad International Airport is seeking a highly skilledIT Field Support Manager to lead our tech support operations and empower seamless business performance. Lead the team that keeps our technology running strong. Be the backbone of operational success, keep people connected, systems running, and business thriving. If you thrive in a dynamic...

  • IT Field Support Manager

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time 120,000 - 240,000 per year

    About the role:Hamad International Airport is seeking a highly skilled IT Field Support Manager to lead our tech support operations and empower seamless business performance. Lead the team that keeps our technology running strong. Be the backbone of operational success, keep people connected, systems running, and business thriving. If you thrive in a dynamic...

  • Application Manager

    15 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Live Connections Full time

    Oracle ERP expertwith strong techno-functional experience and a passion for leading enterprise applicationsKey Responsibilities:Manage, develop, and administer enterprise business applications (Oracle E-Biz, .NET, SharePoint, BI).Lead functional & technical teams in system design, development, and support.Enhance financial & accounting application processes...

  • Customer Experience Specialist

    15 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Leaders Full time $60,000 - $120,000 per year

    Job Summary (Native Arabic Speakers Only)The Customer Experience Specialist will be responsible for enhancing the overall customer journey and ensuring seamless interaction across both digital and physical service channels. The role combines customer experience expertise with knowledge of digital platforms, UX/UI, and service design to improve satisfaction,...

  • Event Project Manager

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Sadou Design Full time $40,000 - $80,000 per year

    We're Hiring: Event Project Manager – Sadou Design (Doha, Qatar)Sadou Design is looking for an experienced Event Project Manager to lead the planning and execution of events, exhibitions, and production projects for top corporate and government clients in Qatar.Key ResponsibilitiesManage events from concept development to full on-site execution.Coordinate...

  • Business Applications Manager

    15 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full time $120,000 - $180,000 per year

    Enterprise/Systems architect with at least 10+ years of experience in Solution Architecture, Integrations, designs and implementations of applications and solutionsStrong interpersonal and communication skills. Arabic is a plus.Must have delivered at least two successful implementations in Oracle Fusion and possess at least 8 years of experience in designing...