Talent Development Supervisor

Job summary

As a pivotal member of the Talent Development team at Rosewood Doha, the Talent Development Supervisor plays a crucial role in supporting the Assistant Talent Development Manager and the overall objectives set by the Director of Development and Talent Acquisition. This role is dedicated to driving a dynamic training scheme and ensuring the continuous development of our associates, fostering a workforce aligned with the shared goals and direction of Rosewood Hotels and Resorts.

Essential Duties and Responsibilities

Talent Development:

• Assist in analyzing and prioritizing training needs within the hotel, utilizing resources such as market metrics, hotel quality standards, Mystery Guest feedback reports, SOP Manuals, and Associate Opinion Surveys.
• Support in conducting regular Forbes/Rosewood Brand Standards/LQA spot checks within the hotel's operational departments.
• Maintain accurate and up-to-date records of training activities, attendance, and performance evaluations.
• Generate regular reports on training effectiveness, completion rates, and feedback for management review.
• Support in the development and distribution of the monthly training calendar and assist in planning the yearly training calendar based on training needs analysis. Assist with the Cross-training program.
• Oversee the issuance and management of training certificates for associates who have successfully completed training programs.
• Facilitate clear communication channels regarding training schedules, updates, and changes to all relevant stakeholders.
• Coordinate logistics for training sessions, including room bookings, equipment setup, and materials distribution.
• Explore and integrate technological solutions to enhance training delivery and tracking processes.
• Contribute to ensuring a positive onboarding associate experience that aligns with the hotel and company culture.
• Manage databases related to training, including employee training history and certification status on HRIS system, if applicable.
• Assist in evaluating all trainings, reviewing feedback from associates and managers, and amending contents where appropriate.
• Monitor present and future trends, practices and systems in the training field and make recommendations relating thereto.
• Collaborate with departmental managers to implement targeted training initiatives.
• Ensure each department conducts a The Daily Calling incorporating a 10-minute training session on the departmental standard of the week.
• Development/updating of Talent Development policies and procedures as required, such as contractual information, associate journey book, handbooks, legislation or company policy.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Maintain Talent Development areas, including e-notice boards and office areas on a daily basis.
• Posts on media/communication platforms such as LinkedIn, Rosewood Doha Associates Instagram page and Insider as requested and where needed.

Associate Relations

• Greet all associates arriving at the office and assist with their needs. Maintain positive relations at all times. Answer the telephone in a positive manner.
• Work closely with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Assist in the organization of associate's engagement activities, department campaigns and events. Prepare flyers, posters, and videos for such events.

Other Standard Responsibilities

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition of the ones stated, in a reasonable framework.
• Be a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained.
• Model the company's culture, vision, mission and core values at all times.
• Keep updates of newest trends and innovations in the hospitality industry and within Talent & Culture.
• Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.
• Take a proactive approach to administration, coordination of activities and recruitment, anticipating potential opportunities.
• Maintain effective communication within the department and ensure that the Talent & Culture Leaders are kept well informed of any problems/queries that have arisen.
• Attend any department training sessions and/or meetings required.
• Liaise with other departments to ensure good communication and offer support.
• Be fully conversant with the Rosewood Doha's Associate Journey book and T&C Policies & Procedures.
• Supports the hotel operation in times of demand.

Confidentiality

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associate, unless otherwise stated.

• Health & Safety
• Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
• Report any defects in the building, plant or equipment according to hotel procedure.
• Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
• Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
• Be fully conversant with:
• Regulations
• Risk Assessments for your department
• Hotel Fire & Bomb Procedures

Other

The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.