Customer Service

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Naseh Full time 30,000 - 45,000 per year

Role Overview

This is a dual-role position combining Customer Service responsibilities and sales functions. You will play a vital part in the smooth operation of our office and help convert leads into active users of our platform by understanding client needs and offering suitable legal service solutions.

Key Responsibilities:

Sales Responsibilities:

  • Contact inbound leads and convert them into active clients.
  • Conduct outbound calls/emails to SMEs and individuals to promote Naseh services.
  • Understand client legal service needs and recommend relevant solutions.
  • Follow up with leads, send proposals, and maintain the sales funnel in the CRM.
  • Support marketing campaigns by responding to campaign-generated leads.
  • Track KPIs such as conversions, outreach effectiveness, and customer feedback.

Customer Service Responsibilities:

  • Teach customers how to use the platform.
  • Assisting customers on platform use.

Required Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Fluent in Arabic and English (written and spoken).
  • Proficiency in Microsoft Office.
  • Strong communication and interpersonal skills.
  • Highly organized, detail-oriented, and proactive.
  • Comfortable working in a startup environment with cross-functional teams.

Job Types: Part-time, Internship, New grad

Contract length: 3 months

Pay: From QAR2,500.00 per month

Expected hours: No more than 15 per week

Language:

  • Arabic (Required)
  • English (Required)

Location:

  • Doha (Required)

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