Social Media Customer Support

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Economic Group Full time

Social Media Customer Support representatives are responsible for providing top-notch assistance to customers through various social media platforms. You will be the first point of contact for customers who need help with their inquiries, orders, complaints, or any other issues. Your primary goal is to ensure that customers have a positive experience with the company.

Responsibilities:

  • Respond to customers' inquiries and complaints on social media platforms in a timely and professional manner.
  • Identify and escalate any urgent issues to the appropriate department or individual within the organization.
  • Monitor social media channels for any mentions of the company or its products/services.
  • Engage with customers on social media by providing helpful information and addressing their concerns.

Requirements:

  • 2 years experience in customer service
  • Expertise in social media platforms
  • Strong communication skills
  • Ability to multitask and prioritize
  • Attention to detail
  • Problem-solving skills
  • Patience and empathy
  • Flexibility with work hours
  • Adaptability to change
  • Positive attitude

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

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