operations manager

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time

Key Responsibilities:

  • Oversee end-to-end operational support provided to delivery companies, including rider deployment, shift planning, fleet utilization, and performance tracking.
  • Manage and lead a team of supervisors, coordinators, and support staff across multiple operational sites.
  • Act as the primary liaison between the company and client delivery partners to ensure service level agreements (SLAs) are met or exceeded.
  • Implement and monitor processes related to onboarding, attendance, route assignment, and performance of delivery riders/drivers.
  • Coordinate daily logistics activities such as rider allocation, replacement planning, equipment handling, and escalation management.
  • Analyze operational data and KPIs to improve efficiency, reduce costs, and drive quality service delivery.
  • Ensure compliance with client requirements, legal regulations, and company policies.
  • Conduct regular audits of operations to identify bottlenecks and areas for improvement.
  • Provide regular performance reports and insights to internal leadership and client stakeholders.
  • Support the development and training of staff to maintain high standards of execution.

Qualifications:

  • Proven leadership experience managing large, diverse teams in a fast-paced environment.
  • Strong analytical and decision-making skills, with the ability to troubleshoot and resolve operational issues quickly.
  • Excellent interpersonal and communication skills for working with clients, partners, and internal teams.
  • Tech-savvy with experience in logistics software, workforce management systems, and Microsoft Office tools.
  • Familiarity with delivery operations in the GCC region is a strong plus.

Preferred Attributes:

  • Experience in third-party logistics (3PL) or B2B operational service environments.
  • Multilingual capability (English is required; Arabic, Hindi, is a plus).
  • High level of accountability, adaptability, and customer-service mindset.
  • Flexible to work outside regular hours when operationally required.

Job Type: Full-time

Pay: QAR12, QAR15,000.00 per month

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