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Guest Operations Venue Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Supreme Committee for Delivery & Legacy Full time 120,000 - 240,000 per year

Freelancer contract based in QATAR (Local organizing Committee Role)

Contract Duration: Until December.

Availability: Immediate joiners only

Responsibilities

  • Previous work experience in the international event industry, at Guest operations field of sports. business, preferably with knowledge of the needs of Guest operation.
  • Operational planning and implementation for the stadiums: strategically plan and execute V/VIP services, protocol, and guest operations within the stadiums hosting the event.
  • Supervision of V/VIP Areas within the stadiums: oversee the setup and maintenance of V/VIP areas to meet the highest quality standards in the stadiums.
  • Staff training for the stadiums V/VIP Operations: prepare and conduct comprehensive training programs for LOC GOP staff, volunteers and hosts/ess specific to V/VIP operations within the stadium settings.
  • Match day operations at the stadiums: manage all operational responsibilities on match days, ensuring seamless V/VIP services and compliance with event policies and procedures at the stadiums.
  • Event analysis and reporting: collecting guest feedback to enhance V/VIP experience and improve services within the stadiums during the event. Post event reporting and debriefings with the team.
  • Resources management: efficiently manage resources and requirements submissions to LOC Stakeholders ensuring budgets to meet financial objectives for V/VIP operations in the stadiums.
  • Perform additional tasks assigned by the line Manager/ Director to ensure the overall success of the event within the stadiums.
  • Priority to people that have experience in previous experience in Qatar (FAC, FWC, AFC etc) and/or strong Guset operation experience.

Qualifications and Preferred Skills:

  • Proven experience in roles focused on customer service or guest operations, preferably within the sports or events industry.
  • Experience in planning and executing events, including logistics, vendor coordination, and on-site management.
  • Demonstrated success in managing interactions with Governmental entities/Stakeholders and a track record of delivering on Guest Management initiatives.
  • Experience in collaborating with multiple stakeholders in a complex, high-profile event setting.

Skills:

  • Strong language skills (both English / Arabic) to ensure clear communication and exceptional guest engagement in V/VIP areas during match days.
  • A deep commitment to providing excellent service and resolving guest issues promptly and professionally.
  • Strong organizational abilities to manage multiple tasks, schedules, and resources efficiently.
  • Exceptional attention to detail and problem-solving abilities.
  • Experience in collaborating with multiple stakeholders in a complex, high-profile event setting.