Service Coordinator

Job Requisition ID:
171603

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

• The Service Center Coordinator plays a vital role in ensuring the smooth operation of service activities for home appliances and air-conditioning products, contributing significantly to customer satisfaction and service team efficiency. This position demands strong organizational skills to manage service schedules and appointments effectively, ensuring timely delivery and optimum service quality. As a key communicator, the coordinator interacts directly with customers to understand their needs and provides regular updates regarding service processes. Additionally, they are responsible for dispatching technicians, managing service records, monitoring quality standards, and producing performance reports. The role also encompasses administrative duties, including cash handling and supporting the service team in resolving inquiries and concerns.

What You Will Do:
Service Coordination

• Schedule and manage service appointments to ensure timely and efficient delivery.
• Interact with customers to understand service needs and provide regular updates.
• Assign technicians for field service and In-house repairs.
• Maintain accurate records of service requests, work orders, and customer interactions.
• Ensure service quality meets company standards and customer expectations.
• Generate reports on service performance, customer feedback, and operational issues.

Administrative Support

• Assist the service team with inquiries and resolve service-related concerns.
• Manage petty cash and oversee customer cash collections.

Required Skills To Be Successful:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in using service management systems and digital tools.
• Detail-oriented with strong problem-solving skills.

What Qualifies You For The Role:

• Diploma or Bachelor's degree in Electronics or a related field is preferred.
• Experience in service coordination, preferably in electronics or home appliances.
• Fluency in Arabic and English is essential.
• Basic knowledge of home appliances and air-conditioning products is an advantage.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate
why
this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.