Hostess

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar QC+ Full time 40,000 - 50,000 per year

The Hostess works as a team member to create the most professional service team in F&B operations, providing high-quality customer service that emphasizes and projects a positive, high-quality image of QC+ and the outlet.

Key Responsibilities:

  • Emphasize and project a positive, high-quality image for the outlet.
  • Greet and seat customers and serve them in a professional, discreet, and personalized way.
  • Maintain a good relationship with guests and attend to their complaints and queries satisfactorily.
  • Answer guest telephone queries according to F&B restaurant standards.
  • Take reservations and provide guests with information regarding F&B outlets.
  • Observe and anticipate guests' needs and requirements.
  • Handle customer requests and complaints according to the F&B guidelines and exceed customer expectations.
  • Assist the Restaurant Manager with additional service as required.
  • Ensure that the Restaurant Manager is kept informed of all guest feedback and complaints.
  • Communicate actively with guests in the outlet and obtain their feedback.
  • Increase revenue for the outlet through suggestive selling at all opportunities.
  • Use up-selling techniques actively to exceed guest expectations and increase the revenue of the outlet.
  • Maintain an up-to-date database of outlet guests.
  • Acquire in-depth knowledge of the F&B menu for the assigned outlet to assist and provide recommendations to guests.
  • Take responsibility for all service preparations, before, during and after the service (mise-en-place and mise-en-scene).
  • Control cost by minimizing wastage, breakage, and spoilage.
  • Set up, stock, and maintain the working area.
  • Report any misunderstanding, problem, or accident with guests or staff to the supervisors.
  • Assist the Restaurant Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering.
  • Open the restaurant for business at the prescribed time of each shift.
  • Inspect each menu to ensure that they are in a presentable condition.
  • Develop a complete knowledge of the menus, ingredients, and unavailable items for the day.
  • Set up the hostess desk, review reservations, and prepare the reservation floor chart.
  • Operate cash register as directed by the Restaurant Manager.
  • Perform any other duties assigned by the Restaurant Manager.
  • Create a harmonious environment amongst all staff members.
  • Communicate with the Restaurant Manager regarding any service problems or changes required.
  • Assist the Restaurant Manager in maintaining guest records.
  • Cooperate with the other departments as directed by the Restaurant Manager.
  • Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager.
  • Maintain the cleanliness of work areas throughout the day and practice clean-as-you-go procedures.
  • Maintain personal hygiene and cleanliness standards.
  • Inspect each section of the outlet to ensure cleanliness standards are applied.
  • Check each table to ensure that a proper setup is in place before allocating it to the guests. Take co-responsibility for the correct handling of equipment in the outlet.

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