CRMS Technical Consultant

18 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Mekdam Technical Services Full time $60,000 - $120,000 per year


Key Responsibilities:

  1. CRMS Configuration & Customization:
  • Customize and configure the CRMS system based on the organization's requirements.
  • Develop custom workflows, reports, dashboards, and fields to support business operations.
  • Maintain data integrity by managing data migration, data cleansing, and data validation processes.
CRMS System Maintenance:
  • Monitor and ensure the proper functioning of the CRMS system, identifying and resolving any technical issues.
  • Perform system upgrades, patch installations, and routine maintenance tasks to ensure optimal performance.
System Integration:
  • Design and implement CRMS integrations with other systems, such as ERP, marketing automation, and communication tools.
  • Use APIs and middleware to connect the CRMS with third-party applications.
User Support:
  • Provide technical support to users, troubleshooting issues related to CRMS functionality.
  • Develop user guides and train employees on CRMS best practices and new features.
Data Analytics & Reporting:
  • Create custom reports and dashboards to provide actionable insights to sales, marketing, and service teams.
  • Assist in data analysis to track customer trends, sales performance, and campaign success.
CRMS Strategy & Development:
  • Collaborate with business teams to understand needs and translate them into CRMS technical solutions.
  • Recommend new features and tools to improve CRMS usage and efficiency based on system capabilities and user feedback.

Key Skills & Qualifications:

  1. Technical Expertise:
  • Minimum of 10+ years experience with CRMS platforms like Salesforce, Microsoft Dynamics, HubSpot, or Oracle CRM.
  • Proficient in programming languages (e.g., JavaScript, SQL) and CRMS development frameworks.
  • Experience in API management and system integrations.
Analytical & Problem-Solving Skills:
  • Ability to troubleshoot technical problems and develop efficient solutions.
  • Understanding of CRMS data models and reporting tools (e.g., Power BI, Tableau).
Preferred Qualifications:
  • Bachelors degree in information technology or computer science.

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