Specialist - Technical Support

Experienced Specialist Technical Support skilled in Oracle Fusion Applications (HCM/FIN/SCM) customization using BI Publisher, Application Composer, Page Composer, Groovy scripting and development with Oracle APEX. Proficient in building secure integrations using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based interfaces. Strong background in web, mobile and cloud application development, including , JavaScript, PL/SQL, HTML/CSS, VBCS, and Microsoft Power Platform. Hands-on expertise with OCI, DevOps tools, SDLC (Agile/Waterfall), ITIL-based change/incident/release management, debugging, troubleshooting, documentation and user training. Demonstrates strong problem-solving, collaboration, communication and the ability to work in fast-paced enterprise environments.

Key Roles & Responsibilities

•    Develop and support enterprise applications using Oracle APEX, and other Oracle development tools.

•    Customize Oracle Fusion Applications (HCM/FIN/SCM) using tools such as BI Publisher, Application Composer, Page Composer, and Groovy scripting, but not limited to these to extend and tailor functionalities as per business needs.

•    Design and build secure, scalable integrations using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file based methods.

•    Analyze and resolve technical issues reported by business users, and provide scalable solutions aligned with industry best practices in the industry.

•    Participate in the full software development lifecycle including requirements gathering, solution design, development, testing, and deployment.

•    Debug and troubleshoot application and integration issues, ensuring quick resolution and minimal business disruption.

•    Prepare technical documentation, user manuals, and assist in training and onboarding end users.

•    Adhere to ITIL based change, incident, and release management processes for enterprise systems.

•    Collaborate with cross-functional teams to support system upgrades, enhancements, and business-driven implementations.

•    Support domain manager on prioritization of change requests

•    Perform other job-related duties as assigned
 

Minimum Qualification/Experiences/Skills

•    Education & Professional Qualification:

•    BSc. of Computer Application / Science / Information Systems

Professional Experience: 

• Minimum 6-8 years experience working as Oracle HCM/FIN/SCM technical consultant.

•    Minimum 5 years' experience in enterprise application development, including web, mobile, and cloud-based systems using Oracle and modern front-end technologies.

•    Hands on experience with Oracle development tools such as APEX, BI Publisher, and Groovy scripting.

•    Familiarity with cloud platforms and deployment models including IaaS, SaaS, PaaS, and Oracle Cloud Infrastructure (OCI).

•    Proven experience in integrating Oracle Fusion Cloud with third-party systems using Oracle Integration Cloud (OIC), REST/SOAP APIs, and file-based interfaces.

•    Strong command over modern front-end frameworks such as , with a focus on building responsive and performant applications.

•    Proficient in low-code/no-code platforms like Oracle VBCS and Microsoft Power Platform, delivering rapid and maintainable business solutions.

•    Experience in debugging complex applications and integrations, identifying root causes and implementing long-term fixes.

•    Exposure to full software development lifecycle (SDLC) in both Agile and traditional delivery models.

•    Comfortable working in fast-paced environments, with an ability to manage priorities under tight deadlines.

•    Demonstrates strong problem-solving, decision-making, and analytical skills, with a proactive mindset and solution-oriented approach.

•    Excellent collaboration and communication skills, with a customer-centric approach to internal and external stakeholders.

•    Quick to adapt to new technologies and application architectures, with a continuous learning mindset.

•    Ability to document technical solutions, prepare user manuals, and support end-user training initiatives.
Familiarity with ITIL-based change, incident, and release management processes in enterprise environments.

Geographic Experience: 
N/A

Computer Skills: 

•    Oracle APEX

•    Oracle Integration Cloud (OIC), BI Publisher

•    , JavaScript, PL/SQL, HTML5/CSS

•    Oracle Fusion Applications (HCM, FIN, SCM) customization tools

•    Oracle Cloud Infrastructure (OCI), REST/SOAP APIs

•    Low-code/no-code platforms such as Oracle VBCS and Microsoft Power Platform

•    DevOps tools for version control, CI/CD, and deployment automation

•    Fluent with Microsoft Excel, Word, PowerPoint, and Outlook; experienced with MS Project and Visio

Language Skills: 

•    Business fluent English

Market/Industry/Functional Knowledge: 

•    Proficient in Agile and Waterfall development methodologies

•    Strong expertise in Oracle Fusion Cloud (HCM, FIN, SCM) and related technologies

•    Skilled in Oracle APEX, VBCS, OIC, and cloud-native application design

•    Experience with and modern front-end frameworks

•    Knowledge of DevOps, QA, and release management practices

•    Familiar with relational databases and enterprise system architecture