Customer Service

19 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Integral Care Medical Supply Full time 12,000 - 180,000 per year

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.

Duties and Responsibilities:

Answer customer calls and inquiries accurately and professionally.

Receive customers in person, identify their needs, and provide appropriate service solutions.

Follow up on customer files from contract signing until worker arrival and handover.

Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.

Coordinate with external recruitment agencies in labor-supplying countries to track order status.

Enter and update customer data, order files, and contracts in the internal system.

Resolve problems and complaints to ensure high levels of customer satisfaction.

Schedule worker handover appointments and coordinate with sponsors.

Ensure completion of all documents and legal requirements for recruitment.

Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.

Prepare weekly reports on case progress, complaints, and resolutions.

Maintain strict confidentiality and professional ethics in all client dealings.

Promote company services for recruiting domestic and professional workers.

Prepare offers and pricing and ensure contract signing with clients.

Participate in marketing events and exhibitions to strengthen market presence.

Submit periodic reports on sales activities and customer feedback.

Comply with company policies and customer service standards.

Qualifications and Requirements:

Arabic speakers only apply for the job

Minimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.

Strong problem-solving ability and capacity to work under pressure.

Proficient in computer systems and CRM software.

Professional appearance with strong interpersonal skills across diverse nationalities.

NOC is required.

Job Type: Full-time

Pay: QAR4, QAR6,000.00 per month

Experience:

Manpower companies: 3 years (Required)

Customer relationship management: 3 years (Preferred)

Agency management: 3 years (Preferred)

Language:

Arabic (Native)

English (Required)

Ability to Commute:

Please send your CV on WhatsApp Only:

Job Type: Full-time

  • Customer service

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Ansar Gallery Full time 18,000 - 25,000 per year

    The customer service department fulfills an important role for the company. Customer service is often the main point of contact for a customer, so representatives can paint the company in a positive light by providing friendly and prompt service. The customer service department can even generate additional sales for the company. Customer service requires a...

  • Customer Service

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Siddiqi Holding Full time 60,000 per year

    We are looking for Customer Service Associate for a well-established local brand. The ideal candidate must have strong experience in customer service and be fluent in Arabic in order to communicate effectively with customers and the team.Key ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding...

  • customer service

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Al-Tamyeez Security Systems Co. Full time 24,000 - 36,000 per year

    We are looking for a friendly, professional, and customer-focused individual to join our team as an Indoor Customer Service Representative. The ideal candidate will assist customers, handle inquiries, and provide support through phone, email, and in-person communication.Key Responsibilities:Greet and assist walk-in customersRespond to customer calls, emails,...

  • Customer Service

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Naseh Full time 30,000 - 45,000 per year

    Role OverviewThis is a dual-role position combining Customer Service responsibilities and sales functions. You will play a vital part in the smooth operation of our office and help convert leads into active users of our platform by understanding client needs and offering suitable legal service solutions.Key Responsibilities:Sales Responsibilities:Contact...

  • Customer Service Executive

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Jumbosouq Full time 60,000 - 180,000 per year

    Company Description is Qatar's first dedicated online electronics and appliances destination, offering a wide range of products from the world's most loved brands. With nearly four decades of experience, Jumbo Electronics is a leading distributor and retailer of consumer electronics and appliances in Qatar. We are committed to delivering quality products and...

  • Executive - Customer Service

    19 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Apparel Group Full time

    Objective:This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.Key Responsibility:Customer...

  • Customer Service Representative

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Al Rayes Laundry & Dry Cleaning Full time 3,000 - 7,800 per year

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...

  • Customer Service Specialist

    19 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Sparta Sports Full time $120,000 - $180,000 per year

    Company DescriptionSparta Sports is a sports management and services company founded in 2018 by Mohamed Khelifi. We provide top-quality services in representation, management, and development to kids, athletes, and managers looking to reach their full potential. Sparta Sports is known for its successful reputation in sports activities, sports management, and...

  • Customer Service Representative

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Seed Health And Wellness Full time 30,000 - 60,000 per year

    Company DescriptionSEED is a medical clinic in Doha, Qatar, that combines ancient wisdom and modern knowledge to create a holistic ecosystem of complete health, nourishment, and healing. Our mission is to provide a sanctuary for individuals seeking to improve their well-being through integrated approaches. We focus on nurturing the mind, body, and spirit...

  • Customer Service Representative

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Premium Solutions Consultancy Full time 50,000 - 80,000 per year

    Premium Solutions Consultancy WLL is hiring on behalf of our esteemed client for the position of Customer Service Expert.Key Responsibilities:Respond to customer inquiries via phone and email , providing accurate and helpful information. Resolve customer complaints, offering solutions or escalating when necessary. Ensure high customer satisfaction through...