Reservations Agent

18 hours ago

Doha, Baladīyat ad Dawḩah, Qatar IHG Full time $35,000 - $55,000 per year
Description

About Us 



As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. 



Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. 



If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. 



Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. 



Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. 



Your Day to Day 



As a Reservations Agent, you will be the first point of contact for our guests — creating lasting impressions through your warm communication and attention to detail. You will:

  • Handle all reservations inquiries through phone, email, and online channels with professionalism and efficiency.
  • Maximize revenue opportunities by upselling rooms, packages, and hotel services.
  • Ensure all bookings are processed accurately in the system and aligned with the hotel's standards.
  • Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences.
  • Maintain up-to-date knowledge of room types, rates, and special promotions.
  • Handle guest requests and complaints courteously and promptly, ensuring guest satisfaction at every stage of their journey.


What We Need From You 



Ideally, you'll have some or all of the following competencies and experience we're looking for: 

  • Previous experience in Reservations, Front Office, or a customer service-related role in a luxury hotel environment.
  • Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
  • Strong attention to detail and organizational skills.
  • Familiarity with Opera PMS or similar hotel systems preferred.
  • A passion for hospitality and a drive to deliver personalized, memorable service.


What We Offer 



We'll reward all your hard work with competitive salary and benefits. 



Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us. 



So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. 


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