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Hostess

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar The Ned Full time 30,000 - 60,000 per year

Responsibilities

  • Warmly welcome guests upon arrival and provide a gracious first impression.
  • Manage reservations for dining, spa appointments, and other hotel amenities with precision and efficiency.
  • Escort guests to their tables and ensure seating arrangements are comfortable and in line with their preferences.
  • Provide guests with information about hotel facilities, services, and local attractions, offering personalized recommendations as needed.
  • Handle guest inquiries, requests, and complaints promptly and professionally, striving to exceed expectations.
  • Collaborate closely with other hotel staff members to ensure seamless operations and exceptional service delivery.
  • Promote upselling opportunities and special offers to enhance the guest experience and maximize revenue.
  • Maintain a polished and professional appearance in accordance with the hotel's grooming standards.
  • Adhere to all hotel policies, procedures, and safety regulations to ensure a safe and pleasant environment for guests and colleagues alike.

Qualifications

  • Excellent communication skills, both verbal and written, with a warm and welcoming demeanor.
  • Strong organizational skills and attention to detail to manage reservations and guest requests effectively.
  • Ability to multitask, prioritize tasks, and adapt to changing circumstances in a fast-paced environment.
  • Team player with a positive attitude and a genuine passion for providing exceptional hospitality.
  • Proficiency in multiple languages is an asset.
  • Flexibility to work evenings, weekends, and holidays as required.

Work Experience & Knowledge

  • Previous experience in customer service, hospitality, or a related field preferred.
  • Computer proficiency Excel, Windows, Outlook, PowerPoint and Publisher
  • Hotel information system Opera

Competencies

  • Communication Skills: Clear verbal communication and active listening skills are crucial for understanding guest needs and providing assistance.
  • Customer Focus: Anticipating guest needs, providing personalized service, and ensuring guest satisfaction are central to this competency.
  • Interpersonal Skills: The ability to establish rapport, demonstrate empathy, and resolve conflicts diplomatically contributes to a welcoming and harmonious environment.
  • Organization and Time Management: Managing reservations, seating arrangements, and guest inquiries requires strong organizational and time management skills. Prioritizing tasks, multitasking effectively, and maintaining attention.
  • Problem-Solving Abilities: Strong problem-solving skills enable hostesses to address issues promptly and find satisfactory resolutions while maintaining guest satisfaction.
  • Adaptability and Flexibility: Hospitality environments are dynamic, with priorities often changing rapidly. Hostesses must be adaptable and flexible, adjusting to changing circumstances and guest needs while remaining composed under pressure.
  • Professionalism: This includes maintaining a polished appearance, adhering to hotel policies and procedures, and handling guest interactions with tact and discretion.
  • Sales and Upselling: Promoting special offers, upgrades, and additional services to guests requires effective sales and upselling skills.
  • Cultural Awareness and Sensitivity: Understanding and respecting cultural differences, customs, and preferences contribute to creating inclusive and welcoming experiences for all guests.