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Sales Ledger Team Lead

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time 60,000 - 120,000 per year

About the role:

Responsible for overall delivery of AR sub-processes ensuring seamless service delivery, maximum stakeholder satisfaction and effective people management.

Roles and Responsibilities:

Own delivery of Sales to Cash sub-process as per defined SLAs and KPIsMonitor daily volumes for AR sub-processesLiaise with stations/customers/banks/BPO for follow ups on pending customer issues.Ensure timely issuance of Sales reports with all supporting documents (LPOs).Follow up with all stakeholders (SGS, QAS, Customers, Qpost) for any missing documents via email and telephone.Check Sales Reports to ensure all invoices and credit memos are issued timely.Verify all details on invoices/credit memos and attached documents before approval.Handle filing for all invoices and credit memos for future reference or claims.Ensure timely and accurate invoicing and manage cash application to properly apply all cash receipts and bank transfers.Monitor SLA/KPI for the unit and keep close track for non-compliances with SLA/KPI and take initiatives for closing the gap in performance.Manage and help resolve customer disputes while maintaining dispute reporting. Arrange and provide invoice copies to customers as needed.Work closely with team members on the exception handling and issue resolutionEnsure timely preparation of periodic schedulesSupport, escalate and lead dispute resolution issues and coordinate with stakeholdersEnsure Processors are timely raising invoices for non-ticket salesPropose improvement initiatives to assist with controlling and improving S2C sub processResearch best practices and technologies to be proposed and applied within Sales to Cash with the scope of improving overall company position within industry benchmarks including but not limited at: Tableau, Power BI, etcPerform all activities ensuring SLA/KPI's are achieved, including but not limited to ensuring on time collections, resolving customer queries within the defined TAT, managing ticketing access within the defined TAT, etc.Perform other department duties related to his / her position as directed by the Head of the Department

Be part of an extraordinary story:

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible.

About You:

Bachelor's Degree or Equivalent with Minimum 3 years of job-related experienceExperience in Sales to Cash/ Accounts Receivable profile with work experience within the Aviation or travel and hospitality industry.Experience in senior management reporting, business control role at BU or Global Business Services (GBS), with exposure to enabling technology and ERP systems is preferred (Oracle preferred)Excellent analytical and problem-solving skillsWorking knowledge of IATA/ICH/ICCS/CASS rules, regulationsCustomer service mindset with excellent customer service skillsAbility to build relationships across the organization and geographic regionsEnglish verbal and written communication skills

Preferred

Bachelor's / Master's degree in business, accounting, finance, or a similar area of study.Relevant experience in Sales to Cash/ Accounts Receivable profile.Work experience within the Aviation or travel and hospitality industry.Arabic verbal and written communication skills

About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply:

If you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.