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Guest Service Agent

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Grand Tourist Hotel Muscat Full time 35,000 - 45,000 per year

Position Overview:

Welcome guests, handle check-in and check-out, answer questions, and resolve issues. Ensure every guest has a comfortable experience from arrival to departure.

Main Duties:

  • Greet guests warmly and assist with arrivals and departures
  • Answer guest questions and resolve any problems quickly
  • Stay informed about room types, events, and guest preferences
  • Fulfill guest requests, arrange celebrations, and take care of VIPs
  • Keep the front desk tidy and organized
  • Promote hotel services, amenities, and offers
  • Work closely with other teams to ensure smooth service
  • Record guest feedback and important notes
  • Protect guest privacy and handle information securely
  • Follow health, safety, and hotel policies

Requirements:

  • Experience in customer service or hospitality
  • Friendly, helpful, and courteous
  • Well-organized and able to multitask
  • Basic computer knowledge
  • Flexible, willing to work different shifts
  • Committed to delivering excellent service

Job Type: Full-time

Application Question(s):

  • Do you have a Valid QID?
  • Can you provide NOC for Sponsorship Transfer?
  • Can you Start Immediately?