Customer Service Representative

18 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Talent Leaders Full time $30,000 - $60,000 per year

Role Summary

Talent Leaders LLC has been exclusively mandated to recruit a Customer Service Representative on behalf of a prestigious Government entity in Qatar. We are looking for a bilingual professional with a strong background in customer service, fluent in both English and Arabic, who is currently based in Qatar and can join immediately.

Key Responsibilities

  • Handle inbound and outbound customer interactions in a courteous, professional, and timely manner (in both English and Arabic).
  • Manage and resolve customer complaints by providing appropriate solutions and alternatives.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Escalate unresolved issues to the appropriate departments as needed.
  • Ensure customer satisfaction and provide professional client support at all times.
  • Coordinate internally with relevant departments to follow up on customer cases.
  • Contribute to continuous improvement of customer service procedures and standards.
Required Qualifications & Skills
  • Minimum of 3 years' experience in a customer service role, preferably in a government, telecom, or service-sector environment.
  • Bilingual proficiency in English and Arabic (verbal and written) is mandatory.
  • Must be locally available in Qatar with a valid QID.
  • Must be able to join immediately.
  • Strong computer literacy and familiarity with Microsoft Office and CRM tools.
  • Excellent communication and interpersonal skills.
  • Ability to stay calm under pressure and manage high volumes of inquiries effectively.
  • A customer-centric mindset with high attention to detail.
Talent Leaders Inc., Calgary, Canada 

Canada | Qatar | UAE | KSA | India 

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