General Manager

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar C2HR LLP Full time 120,000 - 240,000 per year

Purpose :

Represent MORIANO Brand and shop in the Qatari market. Run daily operations end to end with full ownership of all management tasks. Lead sales and drive revenue growth and diversification. Enable and provide the highest level of service quality at all times. Use practical tailoring knowledge to create unique design experiences with customers and set realistic promises for outcome and delivery, in alignment with the Head Tailor.

Key responsibilities:

  • Be the main representative of the MORIANO brand and shop in Qatar
  • Lead the sales process end-to-end, creating unique experiences for each customer to build long-term relationships (for recurring business)
  • Provide sales best practices and train junior staff to achieve highest service quality at all times
  • Assist during fittings by preparing garments and taking simple measurements when the team is stretched preferred
  • Oversee order flow from check in to fitting to collection. Remove bottlenecks quickly
  • Handle customer escalations and service recovery. Protect ratings and repeat business
  • Provide practical guidance on garment construction and alterations
  • Build local partnerships with menswear stores, dry cleaners and event planners using existing network preferred
  • Drive and oversee marketing activities to build MORIANO brand in the market
  • Propose yearly and monthly sales plans to shop owners. Execute them and track progress each week and adjust actions where necessary
  • Review income and expenses every week. Keep clear records and share simple summaries with the owner
  • Propose price lists and seasonal promotions to owners. Review and approve discount requests within agreed limits
  • Plan staff schedules that protect coverage across busy hours and rest days
  • Hold short daily or weekly huddles with Sales and Head Tailor to align promises with capacity
  • Maintain supplier relationships for fabrics, trims, packaging and equipment service
  • Keep the shop compliant with local labor rules, safety practices and basic HR policies
  • Propose recruitment needs and align with owners on recruitment process for execution, driving end-to-end process with support from owners where needed
  • Ensure on the job training of the staff, propose training opportunities (external/internal) to owners and run regular performance reviews to identify growth areas of staff

Minimum requirements:

  • 15 or more years in (fashion) retail or service operations with accomplished sales targets
  • Proven track record in similar role, managing a tailor or (fashion) retail shop
  • Proven leadership across hiring, coaching, scheduling and conflict resolution
  • Strong numeracy and comfort with basic income and expense tracking
  • Working knowledge of fittings and alterations so timelines and prices are realistic
  • Completed tailoring training / apprenticeship (preferred)
  • Clear spoken and written English and strong customer empathy

Job Type: Full-time

Pay: QAR10, QAR15,000.00 per month

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