Digital Product Manager

The air cargo industry is entering an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world's largest global air cargo carrier, Qatar Airways is leading this change. To support our vision, we are looking for talents – the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo's position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo's Digital Team in Doha as Digital Product Manager.

About the role

As a Digital Product Manager, you will be responsible to manage the overall cargo system development and support activities to ensure the customer experience on the site is high and as per required standards. Interact and coordinate with stakeholders for system maintenance and development requests. Manage process improvements and change management strategies to ensure high adoption with end users.

As part of your daily responsibilities, you will also:

•    Provide strong leadership for the Cargo system team, to deliver high-quality customer experiences on strategic platforms connected internally and externally to improve customer satisfaction, efficiency and usability.

•    Manage the implementation of the product Vision and Strategy based on business objectives and product roadmap.

•    Design a development proposal based on the market trends and new initiatives pertaining to the cargo system.

•    Participate on current technology advancements relevant to supporting efficient business processes and making recommendations that drive organizational growth and innovation.

•    Liaise with internal and external stakeholders to ensure smooth change management and implementation of products and services.

•    Responsible for managing the implementation of an omni channel services strategy including mobile apps etc. to be provided for the customer.

•    Responsible for delivering against defined departmental KPIs. Track and report on all site metrics (user analytics) and forthcoming developments on a monthly basis to senior management.

•    Manage the cargo system project deliveries to achieve target deadline and budget expectation. Define usage monitoring and improvement plans of portals services by implementing performance metrics.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

About you

We are looking for a professional who possesses the following skills and experience:

• Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience
• Experience in managing process improvements and change strategies.
• Project management, planning and execution skills required.
• Managing digital project deliveries and defining usage monitoring and improvement plans of portals
• Strong communication and stakeholder management skills
• Proven managerial skills and ability to train and develop subordinate's skills

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

How to apply

If you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.