Mixologist
1 month ago
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Job Description
Scope and Objectives
This position is concerned with being responsible for serving food & beverage to the guest according to the service rules, policy, procedure & etiquette, in line with our motto.
Key Roles and responsibilities
- Create new ideas of beverage concepts under the leadership of head mixologist
- Ensure smooth running bar operation with high level of skilled in creating alcoholic and non-alcoholic beverages to all guests
- Follow beverage training program for each concept
- Administer purchasing and receiving alcoholic and non-alcoholic beverages
- Exceed guest satisfaction by knowing preferences and update profiles
- Maintain detailed knowledge of the restaurant menu & daily specials at all times
- To be familiar with the beverage service including glasses used and appropriates garnishes
- Following up financial, LQA, TrustYou and Forbes targets on a daily basis
- Anticipate and service of guests' requirements at all times
- Keep ahead of industry trends, create and implement new revolutionary standards
- Following up daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Present menus in a proactive manner
- To feel empowered and accountable within the work place
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Follow Hotel Evacuation Policy in case of an Emergency
- Attend all necessary briefings and training sessions as instructed by the Manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
- All issues and negative guest feedbacks needs to be properly reported on glitch system
- Follow care program at all times, and report issues through the system to maintenance
- Ensure all hotel property and facilities are maintained an in an optimal working order
- Assist with collecting information for the monthly P&L review
- Records and reports Glitch incidents with integrity and transparency
- He/she is responsible in linking all facets of service, cuisine and entertainment
- In charge of training, grooming.
- All hotel standards to be exceeded at all times
Qualifications
Personal Attributes
- Motivator & Proactive
- Team player
- Positive attitude and well-spoken
- People person
- Result driven
- Open-minded
- Display initiative
- Organized
- Commitment to professional values
- Thinking out of the box
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