Senior Raffles Ambassador

JOB DESCRIPTION

Company Description: BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo. BELIMITLESS.

THE ROLE

The Senior Raffles Ambassador (SRA) is responsible for assisting all guests visiting the hotel and providing a personable arrival departure experience for guests residing at Raffles Doha. The SRA is required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embodies a spirit of teamwork and a sense of responsibility to uphold the Raffles Brand. In joining the team during a pre-opening journey, the SRA has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.

KEY ROLES & RESPONSIBILITIES

1. Responsible for on-job coaching of Raffles Ambassadors and new hires.
2. Upholds all Front Office procedures and conducts oneself in a supervisory role during daily duties.
3. Champions arrival and departure experience of guests.
4. Ensure adherence of arrival departure service sequence.
5. Assists to direct and walk guests to their destination in the hotel.
6. Ready to undertake all roles including the night shifts of the Front Office Team.
7. Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests.
8. Enforces Property Management System etiquette and accuracy of administrative duties.

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