Associate Director, Partnerships

Found in: beBee S QA - 2 weeks ago

Qatar Ooredoo Group Full time

Associate Director, Partnerships & Bids (Contract Role)

Context

B2B solutions are complex and customised basis enterprise requirements. These require specific skill sets, putting together relevant solution elements – inhouse and external (from partners). While local presales teams would support such activities, however for multi opco deals and cross functional solutions, such skill sets need to be available at the Group level, to coordinate with Group technology / Group IT, wholesale and multiple OPCO representatives. More importantly, its critical to identify and on-board relevant partners. The partnerships would extend beyond specific projects, to economies of scale benefits through tie ups for the entire group. This role is expected to fulfil the requirements.

Purpose

1) Support OPCOs during bidding and subsequent solution design and deployment process.

2) Build short- and long-term partnerships across B2B domain.

3) Build and deliver technically & commercially competitive services.

ACCOUNTABILITIES

1. Bids & Solutions

  • Be the “go to person” for development & implementation of complex B2B solutions across domains of Connectivity, ICT, Cloud & IoT
  • Able to support OPCOs in designing services solutions, aligned with respective system and portfolio capabilities.
  • Support OPCOs in bid participation, as and when required and support them with market intelligence as and when required.
  • Coordinate with (multiple) OPCOs and Group teams, to lead and submit proposals as and when required, depending on nature of the bid.
  • Actively participate and guide Techno commercial discussions per customer requirements
  • Work closely with cross functional teams and partners to deliver solutions and services as per agreed timelines.
  • Support customer POC testing and solution handover.
  • Define and implement, post onboarding customer journey including support to manage subsequent service issues.
  • Support capability building, especially Presales & Product teams
  • Guide opcos during the business case modelling and approval stages
  • Build seamless end to end customer experience processes including billing, service support, workflows etc.

2. Partnerships

  • Identify potential partnership opportunities for B2B services across service domains including connectivity services, ICT, 5G and Cloud.
  • Initiate, build, nurture and manage partnerships as per company led processes and guidelines.
  • Have techno commercial understanding of critical product domains.
  • Partnership governance ability – enable and manage periodic reviews covering performance against plans and partner support to OPCOs.
  • Discuss and work closely with OPCOs on areas of potential partnership opportunities.
  • Build and review Business cases and understand drivers and impact on resultant metrics.

EXPERIENCE AND QUALIFICATIONS

  • Minimum 10 years of experience in similar field with a TELCO and / Or System Integrator of repute.
  • The candidate should have experience to design and deliver end to solutions, including building bespoke partnerships, as required by bids.
  • Past wins supporting solution development and successfully deployment, demonstrating candidates’ capabilities are required.
  • Certification highlighting candidate’s capabilities.
  • Understanding of latest technologies – vertical and horizontal is a must.
  • Ability to develop and understand the business case and related metrics is a must.
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